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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,220 Reviews

4,220 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 16, 2024

Quick and easy. Mallory and team got me in and out quickly. Now just have to wait for the parts to come in More

by Scott@the-Mitchells.org
Recommend Dealer
Yes
Employees Worked With
Mallory
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Scott@the-mitchells.org! Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 16, 2024

Service Representative very polite and informed. Recall completed in a timely fashion. I was satisfied with Service More

by CWRCWR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Cwrcwr2! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

August 15, 2024

The young lady (Madison) that assisted me was very courteous and helpful. She provided to me all the answers I was looking for to better assist me. I was very happy with her knowledge, kindness, and t More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

August 15, 2024

I was satisfied with the customer service. Mr. Mark & Phil was very helpful on my visit. More

by SKELLY72949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Skelly72949, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

August 15, 2024

Big thanks to Kristian Musgrove for getting me back on the road! The car runs great! More

by steele84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

steele84 responded

Message is required

August 15, 2024

It started out slow but finished with a bang great service.happy overall thanks again. More

by johnniewordjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

Johnniewordjr, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 14, 2024

My service advisor Mallory Crabb was great . She would be a reason I would go back and I live way closer to another Kia place. Made sure I had all my questions answered. Kept me updated More

by LARRYMADDOX0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Crabb
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

August 14, 2024

Kris was very kind and helpful to get me squeezed in for an oil change. I always appreciate his kindness and professionalism More

by skteas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Skteas, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 14, 2024

Jim Ellis Kia of Kennesaw was outstanding. I received such an amazing customer service with my vehicle. They did an amazing job in taking care of my vehicle and making sure the job was done co More

by FMUNOZ413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahvon Sims
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Fmunoz413, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

August 14, 2024

Excellent and quick service . Prompt updates and explained everything correctly. Took care of recall and service at no time More

by rijumr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Rijumr! Thanks again for the positive feedback, and we hope that you have a great day!

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