Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
26 Reviews of Jim Ellis Maserati - Service Center
Sort by
June 23, 2025
This is a response to my original review posted June 16, 2025: Thank you, Adam, for taking the time to respond to my concerns. I want to personally acknowledge that this is the first time we’ve had any d 2025: Thank you, Adam, for taking the time to respond to my concerns. I want to personally acknowledge that this is the first time we’ve had any direct communication regarding this matter, and I appreciate your engagement. I originally posted my review because I was unable to get a response from anyone, and I would have welcomed the opportunity to discuss this sooner. I still would like to have a constructive conversation to resolve this issue. That said, your response does not address the core issue: why did a Maserati engine with fewer than 20,000 miles completely lock up without warning or any alerts from the vehicle’s CPU? This situation is deeply concerning and raises serious questions about the quality of the engine replacement and the service provided. To provide a clear timeline: I purchased the vehicle in 2020. In 2021, the engine was replaced by Jim Ellis Maserati due to a manufacturer installation error. On March 22, 2025, the vehicle was returned to your service department after the engine locked up completely. As of today, the car has been in your possession for nearly three months, and I still have not received a clear diagnosis or resolution. This is not the first time I’ve experienced poor service from your dealership. My experience has been marked by repeated delays, lack of follow-up, and resistance when I requested contact information for Maserati corporate. I had to initiate every follow-up myself, and even after requesting escalation, I received no further communication. A manager eventually contacted me, but only to inform me that Maserati would not assume responsibility for the failure. It is entirely reasonable to expect that a luxury vehicle engine should not fail after fewer than 20,000 miles, especially when it has been properly maintained. The fact that the car’s CPU gave no warning lights or alerts suggests a deeper mechanical or installation issue. I am not a mechanic, but I know that a properly installed and maintained engine should not catastrophically fail under these conditions. I am requesting documentation to confirm whether the engine installed in 2021 was brand new or rebuilt. I also want to know whether it was installed and broken in according to Maserati’s official procedures. Furthermore, I would like confirmation that your technicians have performed a thorough diagnosis, including removing the cylinder heads, inspecting the head gaskets, checking the pistons and cylinders, and dropping the oil pan to assess the severity and source of the metal shavings. These are basic diagnostic steps, and I have not been informed that any of them have been completed. In addition to the mechanical concerns, I want to address the financial burden this situation has placed on me. I am bicoastal, which explains the low mileage on the vehicle, but I have continued to pay my car note and insurance on a vehicle that has been non-operational since March. You referenced a reimbursement of two months of car payments in 2021, but let me be clear: that was not a goodwill gesture. It was a direct response to the poor communication and service delays I experienced while my car was in your possession for over three months. At the time, the car was new to me, and I was unable to enjoy or use it. I am currently reviewing my options under Georgia’s FBPA, which prohibits unfair or deceptive acts in consumer transactions; including the lack of transparency and potential misrepresentation of the engine’s condition—may fall under this statute. I love my car and want nothing more than to have it back in proper working condition. But I cannot accept being blamed for a failure that appears to stem from either a faulty engine or improper installation. I urge Jim Ellis Maserati take this matter seriously and provide a full, transparent diagnosis and resolution. This is not just about one customer—rather accountability, transparency, and integrity of the Maserati brand. More
by Shari Rodriguez
Employees Worked With
June 16, 2025
Extremely Disappointed with Jim Ellis Maserati – Ongoing Engine Issue and Lack of Accountability I typically don’t leave reviews, but my experience with Jim Ellis Maserati has been so frustrating and dis Engine Issue and Lack of Accountability I typically don’t leave reviews, but my experience with Jim Ellis Maserati has been so frustrating and disappointing that I feel compelled to share it for the benefit of future customers. My vehicle has been in the dealership’s possession since March 22, 2025, due to a locked engine. This engine was replaced by Jim Ellis Maserati just three years ago due to a manufacturer’s faulty installation. Since then, the car has only been driven 20,000 miles and has received routine maintenance. Despite this, I was told the engine had failed due to metal shavings in the oil—with no clear explanation of what caused the failure, only that the engine is now out of warranty. The customer service throughout this ordeal has been unacceptable. I experienced: Minimal communication and lack of follow-up despite repeated outreach. Empty promises that someone would call me back with updates—only to receive a text message instead. Resistance when I asked for Maserati corporate contact information. A manager finally contacted me last month, only to inform me that Maserati would not take any responsibility. I requested that the matter be escalated, but have received no response since—only apologies from dealership staff saying this delay is “not typical” and that corporate would get back to me. It’s now been nearly three months, and I am still without my car, without answers, and without any resolution. The lack of accountability and transparency is deeply disappointing—especially from a brand that markets itself as a symbol of luxury and performance. I strongly urge anyone considering purchasing or servicing a vehicle at Jim Ellis Maserati to think twice. My experience has shown a complete breakdown in customer care, corporate responsibility, and basic communication. More
by Shari Rodriguez
March 26, 2025
Jamal always does an excellent job with my service request. He is very customer oriented. Thank you! request. He is very customer oriented. Thank you! More
by Troydvs
Employees Worked With
November 11, 2024
First time visit was an absolute pleasure. Mr. Jamal was very professional and knowledgeable about my Alfa Romeo. Looking forward to my next visit. Mr. Jamal was very professional and knowledgeable about my Alfa Romeo. Looking forward to my next visit. More
by tweilamorris
Employees Worked With
November 04, 2024
Jamal Diamond is a true professional, and I always see him when I take my Alfa in for service. This entire dealership is first class. him when I take my Alfa in for service. This entire dealership is first class. More
by Consistory32
Employees Worked With
October 28, 2024
It was extremely professional and all my questions and concerns were answered. Jamal always does a great job with the maintenance of my vehicle. concerns were answered. Jamal always does a great job with the maintenance of my vehicle. More
by Mbailey
Employees Worked With
April 25, 2024
It has been a pleasure to work with Jamal in the service department. I feel everything is well explained and done thoroughly. department. I feel everything is well explained and done thoroughly. More
by Jonidykeman
Employees Worked With
April 18, 2024
Had issue with my Levante. Gave me a Ghibli loaner, got me in & fixed issue( under warranty!) quickly. Jamal Diamond( Service Advisor) was phenomenal!! Having amazing staff & Gave me a Ghibli loaner, got me in & fixed issue( under warranty!) quickly. Jamal Diamond( Service Advisor) was phenomenal!! Having amazing staff & service set Jim Ellis Maserati miles above! More
by Ldtaylor31
March 07, 2024
Thank you Mr Jamal Diamond! Great service! Will be back again next time I need additional assistance Great service! Will be back again next time I need additional assistance More
by Troydvs
Employees Worked With
March 07, 2024
Jamal has been helping me get car service. This is my second Maserati. And I trust Him. Very pleased with the service. Thanks Jamal This is my second Maserati. And I trust Him. Very pleased with the service. Thanks Jamal More
by jwmsr52
Employees Worked With
