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Jim Ellis Mazda Marietta
Marietta, GA
2,187 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,187 reviews
June 27, 2026
I was a buyer with preapproved financing through my own lender and was ready to purchase a Certified Pre-Owned Mazda. The dealership's communication was inconsistent throughout the process. Initially, I lender and was ready to purchase a Certified Pre-Owned Mazda. The dealership's communication was inconsistent throughout the process. Initially, I was told I needed to complete a full credit application and authorize a hard Experian inquiry. Later, the explanation changed to a "5-liner" for an OFAC check by Aaron. Then flipped back to full hard pull by Alex. When I asked simple questions about whether a hard credit inquiry would actually be performed and exactly how my information would be used, I could not get a clear answer. Because I would have had to purchase airfare, arrange transportation, and take time away from work and my family, I asked the dealership to provide a signed Buyer's Order and a signed document showing the agreed out-the-door price and all purchase requirements before I traveled. The dealership refused to provide any signed documentation. Instead of answering my written request, they had Sager call me after I blocked his number and opt'd out of any messaging from him. They also refused to clearly document whether a hard credit inquiry would occur or exactly what information was required before I made the trip. They said it for an OFAC check, but an OFAC check isn't the same as a full credit application. To better understand the situation, I contacted both my lender (Navy Federal) and TrueCar, since this was a TrueCar lead. Navy Federal confirmed that a full credit pull was unnecessary given my preapproval that the Dealer was steering me to their own financing and this is something they see often. TrueCar also informed me that only certain qualified personnel are authorized to handle TrueCar leads and no one they mentioned outside the General Manager are qualified to work with True Car leads and that requiring full credit applications and hard pulls in this context is against their policy. Despite this, the dealership continued to insist on a full credit application without providing clear justification since that goes well beyond OFAC check. To make the process easier and reduce any perceived risk on their end, I offered alternatives including soft credit pulls, lender verification through Navy Federal, references to other dealerships I had worked with, and a letter from my employer (the U.S. Army). Despite these efforts, they still declined to provide the requested documentation. I wasn't asking for anything unreasonable. I simply wanted the agreed price and purchase requirements documented in writing before spending hundreds of dollars traveling to the dealer. As a result, I lost confidence that the terms discussed would still be the terms offered when I arrived. I chose not to proceed with the purchase and bought elsewhere. If you're a potential buyer, I recommend getting every requirement and every term documented in writing before making travel arrangements. More
by Rich
Employees Worked With
June 25, 2026
Sagar Patel was fantastic one of the nicest and most patient salespeople I have ever met. This was a big event, my daughter’s first car. Sagar went above and beyond helping us negotiate a fair price a patient salespeople I have ever met. This was a big event, my daughter’s first car. Sagar went above and beyond helping us negotiate a fair price and making the event special for her. I can’t not thank him enough and would recommend him for anyone wanting a Mazda at Jim Ellis. More
by najackson53
Employees Worked With
May 14, 2026
This was a great car shopping experience. Sagar was great to work with and is super helpful and knowledgeable about each of the different models. Highly recommend. Sagar was great to work with and is super helpful and knowledgeable about each of the different models. Highly recommend. More
by Carson
May 14, 2026
Just bought a car from there. Sagar was great to work with. Was able to give us all the info we needed and more...especially since he had a similar model. Didn't pressure us. Sagar was great to work with. Was able to give us all the info we needed and more...especially since he had a similar model. Didn't pressure us. Finance manager Paul was great as well. Worked with me on the payment options. I would go back and see them again. More
by adamraub
April 01, 2026
Great dealership, efficient, fast, and great service from Marion and Derrick. They made purchasing my first new car easy! Marion and Derrick. They made purchasing my first new car easy! More
by alana
March 17, 2026
Amazing customer service, was very satisfied with my experience. I was worried walking in but everyone made feel very at ease experience. I was worried walking in but everyone made feel very at ease More
by edwin.j.ortiz.dejesus
March 08, 2026
My visit to Jim Ellis Mazda was a textbook example of why people hate car shopping. I was clear from the start: I am a partner employee using the Mazda S-Plan, I am shopping around, and I was not buying toda people hate car shopping. I was clear from the start: I am a partner employee using the Mazda S-Plan, I am shopping around, and I was not buying today. Despite this, David Travieso and Arselid Mucaj made the next hour a complete nightmare. David spent the entire time being a roadblock. He lied about S-Plan eligibility, claiming it doesn’t stack with the 0% APR promo (it does), and refused to let me even look at the CX-30 or CX-50. When he realized I wasn’t closing a deal on the spot, he became hostile and condescending. The lowest point was when he involved my fiancée in a blatantly misogynistic way, asking, 'You gonna let your girl drive a Ford?' after I mentioned I was also considering my Ford X-Plan benefits. To top it off, Arselid Mucaj got involved in the deception. Arselid explicitly told me he would text me the deal with the S-Plan pricing so I could compare it. Instead, he purposely sent me the generic online retail price of the car, completely omitting the S-Plan discount I’m entitled to. This dealership’s culture appears to be built on manipulation, gatekeeping, and a total lack of respect for women and partner employees. If you value your time, your family, and your sanity, stay away from David and Arselid. Jim Ellis should be ashamed of this level of service. More
by GooglePartner_ATL
February 20, 2026
Hilton was amazing to work with. He was helpful, experienced, and extremely thorough throughout the entire process. I clearly communicated what I was and wasn’t looking for in a vehi He was helpful, experienced, and extremely thorough throughout the entire process. I clearly communicated what I was and wasn’t looking for in a vehicle, and he had multiple cars ready for me to test drive when I arrived. Everything was organized, including the paperwork, which made the experience smooth and stress-free. What truly stood out was that he went the extra mile to walk me through the operator’s guide and vehicle features, something you rarely see these days. I highly recommend doing business with Hilton. More
by orti3179
Employees Worked With
February 19, 2026
Jim Ellis Mazda is my go to dealer. Their employees are professional, knowledgeable and trustworthy. I've been a customer for at least 20 years. I would not buy a car from another de Their employees are professional, knowledgeable and trustworthy. I've been a customer for at least 20 years. I would not buy a car from another dealership. I've been working with Eddie in Service for years. He's very knowledgeable and honest. Hilton sold me my latest car. He went above and beyond for me. When I told him I was ready to buy, he came in on his day off. That's true dedication. Hilton was so patient with me. I knew what vehicle I wanted but wasn't sure of the color or the style of wheel. He didn't hesitate to find each one I requested and put them all side by side for me to compare. I have the utmost confidence in this Jim Ellis Dealership and their staff. More
by annetteagain22
December 22, 2025
Five stars for Sagar! Exceptional service, great energy, and he really goes the extra mile. Thanks for all the help! Exceptional service, great energy, and he really goes the extra mile. Thanks for all the help! More
by serdiuk.artem97
Employees Worked With
