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Jim Ellis Mazda Marietta
Marietta, GA
2,141 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,141 reviews
July 20, 2020
Great experience. I was assisted by Johara, Tos and unfortunately I forgot the name of the person that I signed my paperwork, however they all did a great job. They we I was assisted by Johara, Tos and unfortunately I forgot the name of the person that I signed my paperwork, however they all did a great job. They were professional, knowledgeable, and most important did what they said they would do. More
by andys5
Verified CustomerEmployees Worked With
Johara, Tos and the person who I signed the documents with were all great.
July 15, 2020
I had recall service done on my car. A member of the team called me to up-sell me on other service. No complaint there, that is to be expected. But when I told him I wasn’t interested, I felt he was being sa called me to up-sell me on other service. No complaint there, that is to be expected. But when I told him I wasn’t interested, I felt he was being sarcastic with me by repeating what I said in a mocking tone. I called back in and spoke with a manager. I felt that this person was also sarcastic, with a faux-sincere “you poor baby” tone. I don’t make these types of complaints lightly - I know customer service is a very tough, often thankless job. But I think this team needs some leadership help when it comes to hearing things that they don’t like to hear from customers. At the end of it I apologized to the staff for complaining but it still hasn’t sat well with me. More
by Chris
Employees Worked With
Rose Shuck
July 15, 2020
Communication is very good. However, the constant phone Communication is very good. However, the constant phone call interruptions are frustrating and made me feel like I wasn't important or a priority. Communication is very good. However, the constant phone call interruptions are frustrating and made me feel like I wasn't important or a priority. Might need more focused Service staff at the counter. More
by mocodiaz
Employees Worked With
Doug Aldridge
July 15, 2020
My first visit and it was great..Everyone was nice and My first visit and it was great.. Everyone was nice and my car was finished in a timely manner... I also appreciate the efforts of keeping us safe b My first visit and it was great.. Everyone was nice and my car was finished in a timely manner... I also appreciate the efforts of keeping us safe by taking our temps and sanitizing. We had an extend warranty an item and the item was ordered for me. More
by laketakim
Employees Worked With
Doug Aldridge
July 15, 2020
I always get the best service at this location. My service advisor takes care of my concerns and he exudes automotive knowledge and customer service. service advisor takes care of my concerns and he exudes automotive knowledge and customer service. More
by Zoomgirl
Employees Worked With
Doug Aldridge
July 12, 2020
Since buying from Marietta Jim Ellis Mazda about a year ago I’ve been impressed with this dealership. Sales was a good experience and now so has service. ago I’ve been impressed with this dealership. Sales was a good experience and now so has service. More
by Dream car
July 11, 2020
I appreciated the safety measures they had posted and were generally following (temperature checks, masks). They were able to determine what was wrong with my car and repair it in a timely manner, and wh were generally following (temperature checks, masks). They were able to determine what was wrong with my car and repair it in a timely manner, and while they had my car I had a loaner. Thanks! More
by Kristinlem
Employees Worked With
Doug Aldridge, Rose Shuck
July 11, 2020
I scheduled my car for the earliest time but I didn’t finished for >2hrs just for oil change,tire rotation & complementary car wash . What the heck?! And was very expensive too. finished for >2hrs just for oil change,tire rotation & complementary car wash . What the heck?! And was very expensive too. More
by WBCLAVECILLA
July 10, 2020
Experience was great. Maron was friendly, helpful and efficient. My car was ready in less than an hour. I’ve always had good experiences at Jim Ellis Mazda, and will continue to take my car there for ser efficient. My car was ready in less than an hour. I’ve always had good experiences at Jim Ellis Mazda, and will continue to take my car there for service for a long time to come! More
by SCOTTMNILES
Employees Worked With
Maron Smith
July 10, 2020
Great people. Great service. The waiting area was clean and comfortable. They were careful to wipe down the interior of my car. Would recommend them. and comfortable. They were careful to wipe down the interior of my car. Would recommend them. More
by LINDA_DORTCH
Employees Worked With
Ron
