Jim Ellis Mazda Marietta

First, no one answers the phone in the service department. Ever. My first service was a oil change and warranty issue. The receptionist requested I make an appt via their website. Frustra department. Ever. My first service was a oil change and warranty issue. The receptionist requested I make an appt via their website. Frustrating when I'm talking to someone, but OK. When they had my car I called multiple times to check on the progress and they would not pick up the phone or call back. Perhaps it was a bad day? Second time I have a warranty issue. I bring the car in and they took pictures and said they needed to submit to Mazda. OK. I called for an update in 1 one, 2 weeks, 3 weeks, finally at 4 weeks I get a text response saying they had no record of my visit. We went through it all again. Again, no one answers the phone. I finally had to call Mazda USA and they said "no one ever answers the phone at that dealership, it's like they don't want service work". So now it's being dealt with by corporate. I have no idea how you run a business without answering the phone or responding to voicemails. More

Conner and the dealership provided Professional, Fair, and Flexible customer service. Would recommend this Mazda dealership and Conner to others and Flexible customer service. Would recommend this Mazda dealership and Conner to others More

I flew in from NC to purchase my SUV because Jim Ellis was so much easier to deal with than my local dealers. The entire process was transparent. No gimmicks or xx!! Very responsive! was so much easier to deal with than my local dealers. The entire process was transparent. No gimmicks or xx!! Very responsive! More

Mike Fresquez and the finance team at Jim Ellis did an outstanding job handling the search, purchase and the finance process when I decided on a new car. They were very patience and worked for all the tim outstanding job handling the search, purchase and the finance process when I decided on a new car. They were very patience and worked for all the time I needed to select the car and negotiate the price to my satisfaction....Needless to say this the second car I buy from them!! More

Good experience. Nice people. I liked the video overview of my vehicle. Nice environment at the dealership Nice people. I liked the video overview of my vehicle. Nice environment at the dealership More

My service was Easy, Quick, and Courteous. I love the video clips. Thank you for the car wash! I love the video clips. Thank you for the car wash! More

Great reception and attention to my needs and informative and interesting drive of the new to me vehicle. and interesting drive of the new to me vehicle. More

If you're thinking about buying a mazda, he's the guy! hes's very experienced, knowledgeable, patient and helpful! - Alim hes's very experienced, knowledgeable, patient and helpful! - Alim More

Great Service from start to finish. . Keep up the good work. Thank You Jim Ellis Mazda Marietta . Keep up the good work. Thank You Jim Ellis Mazda Marietta More

The dealership showroom was clean and inviting. We were helped quickly, We had in mind what we wanted and the sales associate quickly got the keys and took us for a test ride. The purchasing proc We were helped quickly, We had in mind what we wanted and the sales associate quickly got the keys and took us for a test ride. The purchasing process was smooth, finance department worked quickly and we are happy with our purchase. I want to say that I appreciate that the dealership was involved with the community, here was a box for a toy drive and coats are being collected for a coat drive. More