Jim Ellis Mazda Marietta - Service Center

Excellent service as always. Your service advisors are very professional and very compassionate people! I will continue to bring my CX5 Mazda to your location. very professional and very compassionate people! I will continue to bring my CX5 Mazda to your location. More

This was my third lease with Jim Ellis Mazda. A big part of my decision to renew is Mike Fresquez. He is a professional who provides excellent customer service. I also feel that the dealership provides go of my decision to renew is Mike Fresquez. He is a professional who provides excellent customer service. I also feel that the dealership provides good incentives for buyers who remain loyal. More

Car was returned with low pressure warning light still lit. I noticed a gash in one of the tires and inquired...they said it was brought in that way and they notated it and took a picture...however failed lit. I noticed a gash in one of the tires and inquired...they said it was brought in that way and they notated it and took a picture...however failed to mention the issue to me in regard to the service and inspection and what needed to be addressed. If they knew about the issue and failed to address it...that is horrible service since you take a car for service to address issues that may need to be addressed. Or the issue is something that was a result of what they did. The following morning after they dropped off the car to me, without me having yet driven the car, one tire was completely flat. They rotated the tires during the service so not sure what else they did, but car came back in worse shape than when i brought it to them. Spoke with gentleman in the service department and his response was “we all make nistakes”! Really? More

Service people are as nice as they can be. Have confidence in their expertise. Had a very positive experience and will certainly return as needed. confidence in their expertise. Had a very positive experience and will certainly return as needed. More

Doug was very friendly and helpful. I appreciated the covid procedures. The waiting room was nice, spacious, comfortable and not crowded at all. Good experience! covid procedures. The waiting room was nice, spacious, comfortable and not crowded at all. Good experience! More

One and a half hour wait seems like a long time for a scheduled first service appointment on the 2020 CX 5 Mazda. .but glad of no charge scheduled first service appointment on the 2020 CX 5 Mazda. .but glad of no charge More

Exceptional service. Professional. Efficient. Comfortable, clean, modern, hospitable waiting room/lobby area. Welcoming. Great location. Friendly staff. Great, great, great, great, great, great, Comfortable, clean, modern, hospitable waiting room/lobby area. Welcoming. Great location. Friendly staff. Great, great, great, great, great, great, great work. More

Nice clean and friendly...Unexpected car wash was a nice gesture. Eddie was helpful and the overall service experience was great! Glad I came by! gesture. Eddie was helpful and the overall service experience was great! Glad I came by! More

Eddie is always great. Takes way too long to get oil change though. Also price is always pretty high for a simple oil change and tire rotation. change though. Also price is always pretty high for a simple oil change and tire rotation. More

Great, efficient, and quality service. Friendly and helpful service agents who answered all my questions and addressed my concerns and I enjoyed working with them. helpful service agents who answered all my questions and addressed my concerns and I enjoyed working with them. More