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Jim Ellis Mazda Marietta - Service Center
Marietta, GA
1,033 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,033 Reviews of Jim Ellis Mazda Marietta - Service Center
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October 22, 2020
Maron was extremely helpful with my CarPlay issue. He listened to my concerns and scheduled my service for the next available. When I arrived he was ready to assist and allowed me to demonstrate my conce listened to my concerns and scheduled my service for the next available. When I arrived he was ready to assist and allowed me to demonstrate my concerns. He explained everything simply and made sure we tested the CarPlay with me before I left. Excellent service and overall experience. Thanks again!!! More
by Fatimah S.
Verified CustomerEmployees Worked With
Maron Smith
October 22, 2020
Everyone is so nice and welcoming. I had my car done quickly and paid with ease. I will come back to get my car serviced here. quickly and paid with ease. I will come back to get my car serviced here. More
by j1989
October 17, 2020
I must be the anomaly from reading these reviews. I have had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto re had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto repair shop. I had two parts issues that I needed replaced, so I decided to give them one more try. I called two or three weeks ago and scheduled an appointment for 7:30AM on Saturday and ended up leaving my car with them on Friday afternoon. I also spoke with their parts department to confirm that they had the parts. At 11AM on that Saturday, they called me to tell me that they could replace the parts because they were in the warehouse. The entire reason for bringing the car it was the part replacement. The service advisor showed zero empathy and kept saying that I would have to bring the car back another time. He also said that I needed to pay over $300 to clean soot from all these different parts of the engine. My independent repair shop has never said anything about soot issues and the car runs beautifully. When I came to pick up the car, I go not apology or we are sorry that we have inconvenienced you. I was furious, and I admit that I was very rude to the staff. I feel really badly that I lost my cool, but I had had enough. I want to make clear that I'm not anti-dealer. I have taken my Hondas to Ed Voyles for years and have nothing but excellent and fairly priced service. I will never set foot in the dealership again. I am going to drive my car to the dealership in Roswell to get the part work done. More
by smithholmes
October 15, 2020
Great service! Kind and professional!Thank you! I got Great service! Kind and professional! Thank you! I got the work done within an appropriate time. The waiting room was clean and I appreciated having Great service! Kind and professional! Thank you! I got the work done within an appropriate time. The waiting room was clean and I appreciated having water and coffee. More
by lorettandscott
October 14, 2020
Doug is awesome! He double checked to see that my repair was done correctly before letting me leave. He also showed me some other features I could use to upgrade my sound system. Their customer service all was done correctly before letting me leave. He also showed me some other features I could use to upgrade my sound system. Their customer service all around is EXCELLENT! More
by kea.morgan21
Employees Worked With
Doug Aldridge
October 09, 2020
Maron the service rep was terrific. I recommend him highly. Things got a little sideways with the parts dept. but Maron put them back on track. highly. Things got a little sideways with the parts dept. but Maron put them back on track. More
by forrestsawyer
Employees Worked With
Maron Smith
October 08, 2020
Quick diagnosis of issue and clearly expanded options. Text and emails were great for keeping me up to date. Pick up of my vehicle and payment was very efficient. Text and emails were great for keeping me up to date. Pick up of my vehicle and payment was very efficient. More
by TomC
Employees Worked With
Doug Aldridge
October 07, 2020
From the beg to the end, each one of team staff has been professional and very friendly. Did quick and good job. Thank you, see you next time. professional and very friendly. Did quick and good job. Thank you, see you next time. More
by RYOMATT
Employees Worked With
Rose Shuck, Maron Smith
October 06, 2020
I brought my cx9 in because of brake problems without an appt. I was taken care anyway & I was happy with the results . Thank you till next time appt. I was taken care anyway & I was happy with the results . Thank you till next time More
by KJEELH
