Jim Ellis Mazda Marietta - Service Center

Once again..... I’m very pleased. excellent service! Eddie has taken care of my needs concerning my Mazda and is candid as to what needs to be done and how soon it needs to be done. excellent service! Eddie has taken care of my needs concerning my Mazda and is candid as to what needs to be done and how soon it needs to be done. More

Recall Work Called & made appt. Arrived on time. My CX-9 was taken immediately. Was seated in the waiting area. Tech Mgs. came out & reviewed reason I was there. Called & made appt. Arrived on time. My CX-9 was taken immediately. Was seated in the waiting area. Tech Mgs. came out & reviewed reason I was there. After a timely wait my Mazda was ready. I signed the paperwork & was on my way. Only regret, no one tried to sell me a new Mazda. More

Very Good I have been very happy with the sales team, and now with the service department. This is my second car I've purchased at Jim Ellis and when I am ready I have been very happy with the sales team, and now with the service department. This is my second car I've purchased at Jim Ellis and when I am ready for another car I will return to Jim Ellis Mazda. More

Excellent service, friendly and helpful staff. Excellent service friendly, helpful, and knowledgeable staff. Eddie let me know how long it would take, why the items were needed and the total cost. Excellent service friendly, helpful, and knowledgeable staff. Eddie let me know how long it would take, why the items were needed and the total cost. Got a call when the car was ready, and all went well!! More

Wonderful Service and Waiting Area Everything is wonderful except for the woman at check out. Believe her name is Robin. Always has a bad and unprofessional attitude with everything. N Everything is wonderful except for the woman at check out. Believe her name is Robin. Always has a bad and unprofessional attitude with everything. N More

Work was completed in a timely matter. So far my car is running good. Everything that was done to my car was explained to me. Terrence was professional and kept me updated on the progres So far my car is running good. Everything that was done to my car was explained to me. Terrence was professional and kept me updated on the progress of the work. More

Svc review Arrived slightly late due to traffic, but was seen as soon as I arrived estimate was given and final total came in slightly under estimate. Job finish Arrived slightly late due to traffic, but was seen as soon as I arrived estimate was given and final total came in slightly under estimate. Job finished ahead of schedule. Overall. experience was excellent More

Eddie Goins was great as always!! I can feel safe knowing Pa Great service with Eddie Goins and Patrick Bowser!! These guys are great! I always come to them knowing my car is safe! Thank you so much! Great service with Eddie Goins and Patrick Bowser!! These guys are great! I always come to them knowing my car is safe! Thank you so much! More

First Oil change Everyone was friendly and welcoming. Great experience overall. The only glitch that could use improvement is this: When I bought my CX-5, the sal Everyone was friendly and welcoming. Great experience overall. The only glitch that could use improvement is this: When I bought my CX-5, the sales guys said I receive the free first oil change at FIVE thousand miles. And the notification on the screen counted down to 5k miles and said “due for service”. But upon arriving at Jim Ellis Mazda, the Service Rep said that was incorrect, I should have it done at SEVEN thousand or 7,500 miles. He suggested I come back - but sorry, I’m busy and made arrangements. He was just thinking it would save me my free oil change for a few thousand more miles, trying to help me out. But - had I known this earlier, I may have considered it. You might want to look into this Disconnect between the sales and service areas re: first oil change. Is it 5k or 7k? What does Mazda recommend? Thanks, Larry More