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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,672 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,672 reviews

April 20, 2024

3rd vehicle purchased from this location - never a bad experience, but this was definitely my favorite buying experience! Big thanks to Dani Sao, Kelvin Walker, & Michael Green for making it a fun and fee More

by Kristin Reilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your third vehicle purchase from our location was your favorite experience yet, and that Dani, Kelvin, and Michael contributed to making it fun and memorable. Your continued trust and satisfaction are what we strive for, and we're thrilled to know that trust and transparency have kept you coming back. Thank you for sharing such positive feedback, and we look forward to continuing to serve you with the same excellent service in all your future visits. Enjoy your new vehicle and the outstanding service!

April 20, 2024

Amazing! Came in for tires, left with a great deal! Dani was awesome and I highly recommend, definitely makes the car buying process way more enjoyable. More

by Reilly7521
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that you came in for tires and left with a great deal on a car, along with a positive experience! We're thrilled that Dani made the car-buying process enjoyable for you. Thank you for your high recommendation and for sharing your experience. We're proud to have Dani on our team and look forward to continuing to provide you with excellent service. Enjoy your new Toyota!

April 19, 2024

Every one was very kind . I was very satisfied with all transaction done begging to end. More

by greengrading
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you were satisfied with your experience from beginning to end and found everyone to be very kind. Providing a positive and smooth transaction is important to us, and we're glad we could meet your expectations. Thank you for sharing your feedback, and we look forward to serving you again with the same level of kindness and efficiency in the future.

April 19, 2024

Always a great experience everytime I come in! Thank you for your time and experience More

by Tesposito106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that you consistently have a great experience when you visit us! Thank you for your kind words and for choosing us for your needs. We appreciate your recognition of our efforts and look forward to continuing to provide you with excellent service in the future.

April 19, 2024

I had an appt for an oil change and had to wait 3. 5 hours . I will look for a faster and cheaper option More

by DERRICK.MITCH0312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the long wait you experienced during your appointment for an oil change. We understand that your time is valuable, and we apologize for not meeting your expectations on this occasion. We strive to provide efficient service and will take your feedback seriously as we work to improve our scheduling and service times. Thank you for bringing this to our attention. If there's anything we can do to assist you further or regain your trust, please let us know.

April 19, 2024

Raymond is the best service advisor ever! I can count on him! Excellent service from Raymond! More

by ovonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent service experience with Raymond and that he has consistently proven to be a dependable service advisor for you. It's wonderful to have team members like Raymond who truly make a positive impact on our customers' experiences. Thank you for sharing your appreciation, and we look forward to continuing to provide you with the same high level of service in the future.

April 19, 2024

Had a great sales experience with Alex and Leon ! ! made all the paperwork easy and was able to work with me to make a good deal More

by 19jstandard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Alex and Leon provided you with a great sales experience and made the paperwork process easy while working with you to secure a good deal. Ensuring a smooth and satisfactory buying experience is important to us. Thank you for sharing your positive feedback. We look forward to continuing to provide you with excellent service in the future. Enjoy your new purchase!

April 18, 2024

My experience was a good one only one hiccup when my service was complete I had to check with two different service attendants before knowing that my service provider had grown to lunch and left my chec More

by Judytruitt23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience and feedback. We're glad to hear that your overall experience was good, but we apologize for the hiccup at the end of your service. Ensuring clear and timely communication is essential, especially when handing over duties to another team member. We appreciate you bringing this to our attention as it helps us improve our processes and ensure a smoother experience for our customers. We will address this issue to enhance our service coordination. Thank you for your understanding, and we look forward to providing you with an even better experience next time.

April 18, 2024

Very professional and kind. Delivered on their promise of 1 hr service. Highly recommend them More

by HannelorePerez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a lady
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're pleased to hear that our team was professional and kind, and that we delivered on our promise of 1-hour service. Your recommendation is greatly appreciated, and we look forward to continuing to provide high-quality service in the future. Thank you for choosing us!

April 18, 2024

Ahmad was AMAZING! I went in for an oil change and came out with a brand new 2024 Toyota. The process was seamless and easy to understand. More

by Taylordeshai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that Ahmad provided you with an amazing experience, and that what started as a routine oil change ended with you driving away in a brand new 2024 Toyota! We're thrilled that the process was seamless and easy for you to understand. Thank you for sharing your positive feedback, and we hope you enjoy every moment in your new vehicle. We look forward to continuing to serve you with the same high level of care and expertise in the future!

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