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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,676 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,676 reviews

April 13, 2024

Dani was very helpful and went beyond to make our deal work to benefit where we needed to be More

by darrellposs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that Dani was so helpful and went the extra mile to ensure your deal was structured to meet your needs. We aim to provide service that not only meets but exceeds our customers' expectations, and it sounds like Dani exemplified this. Thank you for sharing your positive experience!

April 12, 2024

Jim Ellis Toyota and Jie Louis are simply the best . I will send all my friends and family here. Make sure you ask for Joe Louis. More

by Darlenayoung97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Louis
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your great experience with us! It's fantastic that Joe made such a positive impression that you're planning to refer friends and family to him. Thank you for your kind words and for choosing us for your automotive needs. We look forward to welcoming your friends and family and providing them with the same high level of service. Enjoy your vehicle, and we hope to see you again soon!

April 12, 2024

David Washington is very reliable and respectful. He made sure I had everything I needed plus more. I highly recommend Mr.Washington! Thanks again, David for your service. More

by Jazminejenkins11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that David provided you with reliable and respectful service, ensuring you had everything you needed and more. Your high recommendation and appreciation for his service reflect the quality experience we aim to provide to all our customers. Thank you for taking the time to share your feedback, and we'll be sure to pass along your thanks to David. We look forward to continuing to serve you with the same level of dedication in the future. Enjoy your vehicle and the excellent service David has delivered!

April 12, 2024

Service was ok. Had 2 hour wait time. Staff are friendly and courteous. Good experience More

by BEALJACQUELINE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. We're glad to hear that you found our staff friendly and courteous, contributing to a good overall experience, despite the longer wait time. We appreciate your patience and understanding, and we're always working to improve our efficiency to ensure quicker service times. We look forward to serving you again and hope to make your next visit even better. Thank you for choosing us for your service needs!

April 12, 2024

Reliable, friendly, Mr. Jimmy Hernandez answer all my question. I feel comfortable and feel I am belong to this team. More

by TAASOOBSHIRAZI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Jimmy provided you with reliable and friendly service, answering all your questions and making you feel comfortable and valued as part of our community. It's important to us that every customer feels they belong and are well taken care of. Thank you for sharing your positive experience, and we look forward to continuing to provide you with excellent service in the future.

April 12, 2024

Carlos was very thorough, honest and provided great customer service. He followed up with me throughout the entire process. I would recommend this dealership to family and friends.. More

by jasminepettway86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your positive experience with Carlos and his thorough, honest approach, along with excellent customer service. Following up throughout the process is a key part of ensuring a smooth and transparent experience. Thank you for recommending our dealership to your family and friends. We appreciate your trust and look forward to continuing to provide the same high level of service to you and anyone you refer to us in the future.

April 12, 2024

Reid and his team provide exemplary service at Jim Ellis Toyota. I highly recommend going here for your Toyota needs!! More

by Mastrickland67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid and our staff here at Jim Ellis Toyota! Thank you for highlighting the exemplary service you received and for recommending us for Toyota needs. We appreciate your support and look forward to continuing to provide outstanding service to you and anyone you refer to us. Your satisfaction is our top priority!

April 12, 2024

Not pleased with the customer service or should I say lack of customer service. No interaction. More

by Lady A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear that your experience with our customer service did not meet your expectations. We aim to provide attentive and engaging service to all our customers, and it sounds like we fell short during your visit. We appreciate your feedback as it helps us identify areas where we can improve. If you're open to discussing this further, we would value the opportunity to address your concerns and ensure your next experience is much better. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.

April 12, 2024

Cameron Peoples did an excellent job. Highly recommended! His service was amazing so if you ever need help with a car hit him up. More

by Woods.rodney82Rodney Woods
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent experience with Cameron and his amazing service. Thank you for the high recommendation! We're proud to have someone like Cameron on our team, who makes such a positive impact on our customers' experiences. We appreciate your endorsement and look forward to continuing to provide outstanding service to you and anyone you refer to Cameron in the future.

April 12, 2024

Cameron great experience with him. Highly recommend his services. He is very knowledgeable about his work. More

by Taylor
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your great experience with Cameron and that his knowledge and expertise made a significant impact. Thank you for recommending his services and for sharing your positive feedback. We're proud to have team members like Cameron who are not only knowledgeable but also committed to providing excellent service. We look forward to continuing to serve you with the same high level of professionalism and expertise in the future.

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