Jim Ellis Toyota of McDonough

The service was great. As soon as we drove up Max was ready to help us. He was knowledgeable about the different vehicles. This knowledge helped me better select the vehicl As soon as we drove up Max was ready to help us. He was knowledgeable about the different vehicles. This knowledge helped me better select the vehicle that was fitting for me. Everyone was friendly and welcoming. The person that took care of the financial aspect was very clear about what I was signing. Thanks for your help in making this big decision. I would definitely recommend this place. More

Mallory was amazing and made my car buying experience easy and affordable. She was honest and knowledgeable and overall eased my nerves during the entire process! I would certainly recommend! easy and affordable. She was honest and knowledgeable and overall eased my nerves during the entire process! I would certainly recommend! More

Everything was great. Reid kept me informed on everything that was happening. He also helped with getting cars to pull up outside. Reid kept me informed on everything that was happening. He also helped with getting cars to pull up outside. More

This Toyota is amazing! I’ve literally been to the other 4 nearby and this one is by far my fav. David Washington was very thorough in my purchasing process, he answered all I’ve literally been to the other 4 nearby and this one is by far my fav. David Washington was very thorough in my purchasing process, he answered all of my questions and got me the deal I wanted. More

Worked with Jermaine he was helpful, friendly, knowledgeable, efficient, and quick. I will come to him again for my future purchases and also recommend him to anyone looking for a vehicle. knowledgeable, efficient, and quick. I will come to him again for my future purchases and also recommend him to anyone looking for a vehicle. More

Jermaine Hill is the most patient and professional person have ever met at Toyota. He is the Best. have ever met at Toyota. He is the Best. More

Can not believe this happened! Talked with Jamari Byars, who did an awesome job and is not the problem, about buying a truck. The truck was on the lot but had been used by the gene Talked with Jamari Byars, who did an awesome job and is not the problem, about buying a truck. The truck was on the lot but had been used by the general manager, Ryan Mclntyre I assume, the whole weekend so some of his things were in the truck. I was told he was also interested in the truck but was made aware that I had first pick if I wanted to buy the truck. We go through the process of buying the truck back and forth all day to finally settle on a price and go through with the purchase. Once agreed on a price Jamari tells me the general manager has to make sure it’s fine, which seemed odd because I thought I had the choice. Few hours go by and I receive a text saying that the general manager is going to buy the truck. Pretty ridiculous to me that a vehicle is listed to the public and agreed to be sold to the customer but a worker has more precedence and is able to just swoop the truck from under you. Unbelievable customer service, I will not buy a vehicle from here. More

Stated car was washed car was not washed no one followed up to make sure service was complete I set for an additional hour after the oil change waiting for someone to alert me unacceptable. I loved the fact up to make sure service was complete I set for an additional hour after the oil change waiting for someone to alert me unacceptable. I loved the fact that a video was to share the level service that was provided to the engine bd tires. More

Showed lack of concern only was concerned about how to gain extra money for services gain extra money for services More

David Washington was very helpful and made my car buying experience easy. Will definitely be making another purchase at Jim Ellis Toyota. experience easy. Will definitely be making another purchase at Jim Ellis Toyota. More