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Jim Ellis Toyota of McDonough
McDonough, GA
8,652 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,652 reviews
November 25, 2023
Recently purchased a car from Max and had an amazing experience. He was incredibly helpful, patient, and made the entire process smooth. Highly Recommend! experience. He was incredibly helpful, patient, and made the entire process smooth. Highly Recommend! More
by anthony80597
Employees Worked With
Max Maxwell
Verified CustomerNovember 25, 2023
Helpful My oil change was done efficiently and quickly. Everyone there is welcoming and helpful. Everyone there is welcoming and helpful. More
by Martin19638191
November 25, 2023
Amazing service, very helpful! Every body there had a great attitude and made my life easier! Every body there had a great attitude and made my life easier! More
by Taylor Elliott
Employees Worked With
November 24, 2023
Service staff were all great as usual and the coffee bar was excellent,clean and well managed. was excellent,clean and well managed. More
by ATLCDH1
Employees Worked With
November 24, 2023
Everyone is always friendly and very attentive towards you as soon as you pull in. you as soon as you pull in. More
by KeoshaPrather
November 24, 2023
I came in to simply replace the battery in my car that was dying. (Unfortunately, I couldn’t get into Sam’s Club!! My mistake!) While waiting I got a call from someone named Mariah who said that the deale was dying. (Unfortunately, I couldn’t get into Sam’s Club!! My mistake!) While waiting I got a call from someone named Mariah who said that the dealership was very interested in buying my car. She asked if I had a number in mind to sell. I told her I wanted a new Porsche and would love $50k. She said she couldn’t do that but had a Black Friday special and would love to have me come to the VIP desk to discuss a number. After being transferred to 3 different sales people, I was finally sent to the back where some lady who said she’ll give me the Blue Book value!! Bottom line: WHY ARE YOU WASTING MY TIME WITH BAIT AND SWITCH TACTICS??!!! I was very comfortable sitting and waiting for my car and I had to deal with this xx. Do better, please!!!!Also, I was quoted on the phone a price for the battery. When I came in and asked to use a coupon, I was told that the coupon would make the price of the battery more expensive because the price quoted was a sale price. Again, bait and switch. And finally, I was not able to use my Toyota rewards card. Why wasn’t that information sent out to customers? Corporate greed, I guess. It is what it is. I needed a battery so I didn’t have other options on Thanksgiving Eve. Whew. More
by CJA
Employees Worked With
November 24, 2023
I had multiple questions for Victoria and she was able to address my questions and concerns with the technician and allay my stresses by giving me as much information, as possible. address my questions and concerns with the technician and allay my stresses by giving me as much information, as possible. More
by nsullivan575
Employees Worked With
Victoria Steinmetz
