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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,653 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,653 reviews

November 25, 2023

Awesome timely service will always come back the level of professionalism and dedication unmatched quality More

by clazon.james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Nov 28, 2023 -

Jim Ellis Toyota of McDonough responded

Clazon.james, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 25, 2023

Recently purchased a car from Max and had an amazing experience. He was incredibly helpful, patient, and made the entire process smooth. Highly Recommend! More

by anthony80597
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Maxwell
Nov 28, 2023 -

Jim Ellis Toyota of McDonough responded

Anthony80597, thank you for your kind words and congratulations on your new vehicle! Thanks again for the positive feedback, and we hope that you have a great day!

November 25, 2023

Nice people and quick service I have nothing else to say on the subject Goodbye More

by 2gawolf
Recommend Dealer
Yes
Nov 28, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, 2gawolf! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 25, 2023

Lavar went over and beyond to work with me in my situation. He provided excellent customer service. He recommended as needed. More

by karen.wimberly48
Recommend Dealer
Yes
Employees Worked With
Lavar
Nov 28, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Karen.wimberly48! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 25, 2023

Helpful My oil change was done efficiently and quickly. Everyone there is welcoming and helpful. More

by Martin19638191
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
Nov 25, 2023 -

Martin19638191 responded

Thanks

November 25, 2023

Amazing service, very helpful! Every body there had a great attitude and made my life easier! More

by Taylor Elliott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Jim Ellis Toyota of McDonough responded

Taylor Elliott, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

November 24, 2023

Service staff were all great as usual and the coffee bar was excellent,clean and well managed. More

by ATLCDH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Atlcdh1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 24, 2023

Tire rotation It took about 2 hours with appt. They were very busy. She was informative. More

by LEAVANDERSLICE
Recommend Dealer
Yes
Nov 28, 2023 -

Jim Ellis Toyota of McDonough responded

Leavanderslice, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 24, 2023

Everyone is always friendly and very attentive towards you as soon as you pull in. More

by KeoshaPrather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria, Sientez
Nov 28, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Keoshaprather! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 24, 2023

I came in to simply replace the battery in my car that was dying. (Unfortunately, I couldn’t get into Sam’s Club!! My mistake!) While waiting I got a call from someone named Mariah who said that the deale More

by CJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Jim Ellis Toyota of McDonough responded

Cja, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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