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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,621 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,621 reviews

October 23, 2023

We've been using this dealership since we moved into the area. They do first rate work and are always pleasant and honest. We just bought a new SUV from them and it was a great experience. More

by IMODEL160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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Oct 29, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Imodel160! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 21, 2023

Mr.Reid was courteous and very helpful. This was my second time here, and it was a good experience More

by Youngfannie1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Youngfannie1955! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 21, 2023

Jeremaine Hill at Jim Ellis definitely exceeded my expectations. Very professional and excellent customer service skills. Yes, I'll recommend him to family and friends. More

by oohnate55
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremaine Hill @ Sales and Lavar @ Service.
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Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Oohnate55! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 21, 2023

Hudson was very helpful helpful with trading and purchasing my new vehicle. 5 star customer service More

by hmaddox423
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Hmaddox423, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

October 21, 2023

Very disappointed purchased my vehicle three weeks still no license plate and no call miss two strip More

by hendybready
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Hendybready, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

Oct 24, 2023 -

hendybready responded

I really don't get it you have my phone number you can reach out just like you did for me too pickup the vehicle. I don't even have the information to where send my car payment to no has showed me anything on the vehicle i was in hold other state when your employees keep rushing to have my friend pickup the vehicle and once that was done that was the end of all communication and don't forget I'm a business owner and was looking forward to purchasing more vehicles for my business here in Georgia but your company leave bad taste in mouth can't see me do this again .I'm ready to send a email to Toyota directly about experience because have done several business deals with other Toyota dealership this not the first tundra that i have lease but it's by far the worst experience

October 21, 2023

This agency is exceptional. The people are all awesome. They are all personable professional caring associates- value is exceptional More

by NORMAN_LABRECQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Norman_labrecque! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 20, 2023

Good service. good response time.Made me feel special.Went over everything together.knew how much I was going to pay. More

by Soloman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Soloman1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 20, 2023

My experience was a very pleasant one. The agent((Oscar) was courteous and service was quick. There was no pressure to buy anything. Not forgetting the complimentary beverage. The young la More

by tunky61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tunky61! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 19, 2023

Quick service. Polite employees. TV volume was too loud. Otherwise, all else was very good. More

by SMIRNAP
Recommend Dealer
Yes
Employees Worked With
Daniel Aynalem
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Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Smirnap! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

October 19, 2023

Reid was so helpful and got me in and out in an hour. Great job! More

by nwannaifendu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Nwannaifendu! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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