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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,699 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,699 reviews

June 14, 2023

Small scratches on black wheels from socket touching during tire rotation. I guess the technician slightly scratched my black wheels while rotating the tires... More

by britongill
Recommend Dealer
No
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Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Britongill, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

June 14, 2023

They are family! They treat me with respect and courtesy every time! I've been a customer for at least 5 years. More

by MASONANGIE
Recommend Dealer
Yes
Employees Worked With
Katie
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Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Masonangie, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 14, 2023

I would recommend Mr Johnson to anyone, he’s such a nice person, he’s easy to talk to and that makes me feel comfortable with him. More

by Merleta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Merleta, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 14, 2023

Good He was very helpful and explained all in a way I could understand. He was excellent More

by ADRIMARACE99
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Adrimarace99, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 14, 2023

But she was good It's was good. They were checking why my right passage side was vibrating. The could not find a problem but rebalance the tires. More

by chj01960
Recommend Dealer
Yes
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Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Chj01960! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 14, 2023

David Washington helped us find exactly what we needed. Highly recommend him for your next vehicle purchase. More

by emnicolej
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2023

David Washington helped us find exactly what we needed. Highly recommend him for your next vehicle purchase More

by Perkinshardwood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Perkinshardwood responded

Very helpful and polite. Showed me everything I wanted to see, I would highly recommend seeing David Washington when buying from Jill Ellis Toyota

Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Emnicolej, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

June 14, 2023

Attentive, great customer service. Our sales guy Hudson is always a pleasure to work with. More

by doniko72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Doniko72! If you have any further questions, please give us a call. We're always happy to help!

June 13, 2023

Service was great and was done in a timely manner. All the maintenance my car needed was taken care of. More

by JESSE_C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Jesse_c, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 13, 2023

All visits I've had were very pleasant. Only once have I had a time when I was forgotten in the waiting room, but it was forgiven. More

by SEBRIANA.SCOMBS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sebriana.scombs5! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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