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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,698 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,698 reviews

April 09, 2023

Jamari was super helpful! As a first time car buyer he explained everything to me that I didn’t understand and made this process very easy!! More

by Carla A.
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Carla A., thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 08, 2023

Ms Nechielle was prompt with a greeting and providing friendly customer service. I was very pleased More

by bhristiss1908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nechielle
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Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Bhristiss1908! Please let us know if there is ever anything else we can do for you! Safe travels!

April 08, 2023

Keisha was an absolute pleasure to do business with when purchasing my new vehicle at Jim Ellis Toyota. She is very professional, answered all of my questions, and remained patient and diligent while repres More

by matthew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Matthew, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 08, 2023

David Washington was the GOAT. Very happy with my new car and the great service! More

by keli226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Keli226, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 08, 2023

Good service from Germaine our salesman. He was very polite, attentive, thorough and knowlegdeable to me. More

by miyoshialevy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Miyoshialevy, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 08, 2023

The service person was helpful and the communication was great. I’ll be back again for my next service visit More

by 21GEORGIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

21georgia, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 07, 2023

Victoria was my service advisor and provided detail description of the repairs needed. Kept me up-to-date on the service tech progress. Service required my car to be kept overnight and Victoria arran More

by DMART1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria - Service Dept
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Apr 08, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Dmart1103! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 07, 2023

Written quote price was not honored after staying for two and half hours very disappointed. More

by msladyd4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Steinetz (No Star)
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Apr 08, 2023 -

msladyd4u responded

The word of this dealership is not trusted anymore. I made the appointment after getting a quote the day before. After waiting over two hours I then got call and told the price was incorrect, no service done to my vehicle. The first work order paperwork sent to my email not only had the quote but also had the promised block selected with customer waiting, of course the one given before leaving had everything different.

April 07, 2023

I came in to dealership to get oil change because maintenance message came on and they never figured why my message would not go off. They wanted to charge me a diagnostic fee to tell me if something More

by odlevin619@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Odlevin619@aol.com, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

April 07, 2023

Thanks for timely service even though I had no appointment! Service rep was excellent and of course I’ll be back thanks!👍 More

by LAURIE39LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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