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Jim Ellis Toyota of McDonough
McDonough, GA
8,700 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,700 reviews
March 30, 2023
In and out in less than an hour! Complimentary 5k service on a Saturday afternoon around 4 pm. Very clean, professional, fast. The way customer service should be. Thank you! Complimentary 5k service on a Saturday afternoon around 4 pm. Very clean, professional, fast. The way customer service should be. Thank you! More
by j.russell.mitchell
Verified Customer
March 30, 2023
Good service, in a timely manner, Reid Millikan , is the best service manager I have ever seen at a dealership. I would recommend the service department there to anybody needing work on their Toyota..Reid M best service manager I have ever seen at a dealership. I would recommend the service department there to anybody needing work on their Toyota..Reid Millikan is upbeat, positive, and honest when it comes to dealing with your car or truck. And is a true asset to the dealership. More
by one_bolt
Employees Worked With
March 30, 2023
Carlos Diaz was very nice. I can't say anything nice about the finance department. The added on things, extended warranty which is not necessary, the replacement keys policy, s I can't say anything nice about the finance department. The added on things, extended warranty which is not necessary, the replacement keys policy, some Allstate thing that I'm not sure what it's for, all added $10,000 to the amount. At no time was I told at an added price. I see now why I wasn't allowed to pay cash for the car like I wanted. Rather dirty dealing! More
by tanajam2014
Employees Worked With
March 30, 2023
Jeremaine and Jamari were outstanding today. They helped me get into a vehicle today without any issues. Give these men a raise! Very kind gentlemen with efficient knowledge. I had every questio They helped me get into a vehicle today without any issues. Give these men a raise! Very kind gentlemen with efficient knowledge. I had every question answered. I arrived early and was taken care of as soon as possible. I am extremely happy with my service today! 5 stars!! More
by Jazzie
March 30, 2023
Great sales person. We negotiated in good faith. I was treated very fair. The whole process was great. We negotiated in good faith. I was treated very fair. The whole process was great. More
by RHNEELY
March 30, 2023
Every time I come to this dealership, I have an amazing experience. Everyone takes the time to explain things to me that I don't understand. So far a great experience. experience. Everyone takes the time to explain things to me that I don't understand. So far a great experience. More
by rowenamartinez09
March 30, 2023
Was very patient and helped me get the car I wanted. He Hooked me up good! He Hooked me up good! More
by jsimon2900
Employees Worked With
March 29, 2023
The only reason I give them a one is I can not give them a 0. On Monday, 3/27, I called the dealership at 9 am. I spoke with Louis, one of the salesmen. I told Louis that I was interested in a 2017 Jeep a 0. On Monday, 3/27, I called the dealership at 9 am. I spoke with Louis, one of the salesmen. I told Louis that I was interested in a 2017 Jeep Wrangler with exact description. Louis put me on hold and came back and said he had pulled the key. We scheduled an appointment for 5:30 pm. About 4:00 I got a call verifying my appointment to look at the 2017 Jeep I had requested. We arrived at 5:35 pm and was immediately informed that the vehicle I had requested to view had been taken to auction earlier in the day. They went on to say we have another 2017 Jeep but it is more expensive. This is nothing less than bait and switch. The manager then stated he was going to get the vehicle back and I would hear something on 3/28. I heard nothing. On 3/29 at 8:00 am I called and was told they would not get the vehicle back but I could look at the other Jeep but it was more expensive. There was no offer to even try to work with me. I drove about 30 minutes which is not horrible but it is Inexcusable that I scheduled an appointment and they called to confirm less than 2 hours before and did not have the common courtesy to say the vehicle is no longer available. Watch out and be warned if you deal with this dealership. More
by dlovelady87
March 29, 2023
Seevice advisor was great. Only issue I had was the installation of the cabin filter. I noticed a noise in the compartment. Opened it and the filter was not inserted correctly Only issue I had was the installation of the cabin filter. I noticed a noise in the compartment. Opened it and the filter was not inserted correctly and there was debris in the fan chamber compartment. I cleaned it and inserted correctly and that resolved the issue. Other than that overall good experience More
by GRACIELA_TELLEZ
Employees Worked With
Nichelle Nicks
