Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Toyota of McDonough
McDonough, GA
8,665 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,665 reviews
November 05, 2022
Saarahi was wonderful she was so sweet nice and patient with me answered all of my questions and I ended up with a brand new 2023 Toyota Sienna XLE I’m so in love with my new vehicle! THANK YOU SAARAHI!!! with me answered all of my questions and I ended up with a brand new 2023 Toyota Sienna XLE I’m so in love with my new vehicle! THANK YOU SAARAHI!!! More
by Nesalond
Employees Worked With
Saarahi Ruiz
November 05, 2022
Reid is a great service advisor! Also, love the coffee bar in the waiting area! Also, love the coffee bar in the waiting area! More
by sm
Verified CustomerEmployees Worked With
November 05, 2022
It seems they often fail to actually do the work being paid for potentially causing safety issues with the customer vehicles. I have personally observed the techs just skip half the service and spend that paid for potentially causing safety issues with the customer vehicles. I have personally observed the techs just skip half the service and spend that time out of the service area. More
by CJBECKJR971
November 05, 2022
Service was fast, convenient, and actually went by without me noticing too much time passing. Lounge was comfortable and in house Wi-Fi was reliable enough for me to do some work while I waited without me noticing too much time passing. Lounge was comfortable and in house Wi-Fi was reliable enough for me to do some work while I waited More
by DYLLYDALLY98
Employees Worked With
Other Employees :
Victoria Steinetz (5*)
November 05, 2022
Great service and comfortable atmosphere. Quick turn around time and great attention to what your car needs Quick turn around time and great attention to what your car needs More
by troeyscott8324
Employees Worked With
November 05, 2022
Service with smile and courtesy and right and proper advice for next service and taking personal care advice for next service and taking personal care More
by niyo3869
Employees Worked With
November 05, 2022
Would not stop calling my wife and I after the purchase. We asked him to stop multiple times. It was extremely creepy. Use anyone else. We asked him to stop multiple times. It was extremely creepy. Use anyone else. More
by cookout_humidor_0x
November 04, 2022
Mallory Roberts and Ahmad Ali was so awesome and helpful to me during my experience at Toyota. I highly recommend their services to anyone who’s looking for a new car. They get the job done. Great work !! to me during my experience at Toyota. I highly recommend their services to anyone who’s looking for a new car. They get the job done. Great work !! More
by AimeeHarre
November 04, 2022
The customer service at Jim Ellis of McDonough was amazing! My salesperson, Brian Ogoo, was very professional, awesome communication skills, very informative, and I loved the fact that he was not push amazing! My salesperson, Brian Ogoo, was very professional, awesome communication skills, very informative, and I loved the fact that he was not pushy at all. 10 out of 10 I highly recommend going to him! I will definitely be referring all my friends and family to him. More
by adorado0125
Employees Worked With
November 03, 2022
Always friendly. .they were busy but my wait time wasn't long. Nice sitting area and free coffee while you wait .they were busy but my wait time wasn't long. Nice sitting area and free coffee while you wait More
by jrdawes7
Employees Worked With
