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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,624 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,624 reviews

September 15, 2022

David Washington was great! He helped me find the car I wanted last minute. Excellent Customer Service! More

by jamiealisha8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2022 -

Jim Ellis Toyota of McDonough responded

Jamiealisha8, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

September 15, 2022

Keep me informed about my truck. friendly service and people. it took 2 hours an 10 minutes More

by Rickley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Jim Ellis Toyota of McDonough responded

Rickley, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

September 15, 2022

We had very timely service, and all employees we encountered were professional. We have done business with this dealership for years and have always been very satisfied. More

by JYCROWE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Sep 20, 2022 -

Jim Ellis Toyota of McDonough responded

Jycrowe2, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

September 15, 2022

Very horrible experience dealing with the sales manager Cori Gaither. I also asked to speak with the GM and they would not allow that to happen in hopes to silence me and my issue. Please have the GM to gi More

by Adriancam2004
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cori Gaither
Sep 21, 2022 -

Jim Ellis Toyota of McDonough responded

Adriancam2004, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

September 15, 2022

The greeting was on point. Dealship was clean and accommodating. Wait time was longer than expected. More

by HOOPERCHARLES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not encounter any of them
Sep 21, 2022 -

Jim Ellis Toyota of McDonough responded

Hoopercharles1, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

September 15, 2022

I got excelente service on my vehicle , personnel were nice I enjoyed the visit thank you More

by Guevararosa42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 21, 2022 -

Jim Ellis Toyota of McDonough responded

Guevararosa42, your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please give us a call. We're always happy to help!

September 15, 2022

Very nice dealership, clean, friendly people. I have had dealings with the sales, service and parts departments. All of which so far , I have had no problems with. Very pleased doing business wit More

by blackiehog
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen and Bill in parts
Sep 21, 2022 -

Jim Ellis Toyota of McDonough responded

Blackiehog, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

September 15, 2022

Love my new Tacoma TRD Pro Sport 4x4! Mallory was a great salesperson! Great dealership! More

by pavery3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Jim Ellis Toyota of McDonough responded

Pavery3, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

September 14, 2022

The service and staff are awesome. They really do take care of you with great service! More

by juspeache2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Jim Ellis Toyota of McDonough responded

Juspeache2, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

September 14, 2022

Victoria was AWESOME! She was very professional and knowledgeable about the service pertaining to our vehicle More

by YKR19711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
Sep 21, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Ykr19711! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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