Jim Ellis Toyota of McDonough

I had a great experience when I brought my vehicle in for service. Meagan Thackston greeted me and handled check in. Oscar Johnson was my Service Advisor. He kept me updated during my wait and let me know as service. Meagan Thackston greeted me and handled check in. Oscar Johnson was my Service Advisor. He kept me updated during my wait and let me know as soon as my vehicle was ready. My vehicle was serviced quickly. It was clean and ready for me as soon as I finished with the cashier. I have my vehicle serviced here regularly in large part because of how well I am treated by the friendly and professional staff. More

I went in for a oil change and had to return The next day with a oil leak coming from a loose oil plug. I did contact the service department and they fixed the issue but. with a oil leak coming from a loose oil plug. I did contact the service department and they fixed the issue but. More

They always provide top-notch A1 service no matter what type of service you are in need of for your vehicle. This is the only place I take my vehicles for service. type of service you are in need of for your vehicle. This is the only place I take my vehicles for service. More

Megan was great getting me checked in - very friendly and efficient. I expected a 4-5 hour service time for this recall. I was amazed at how quickly the fuel pump replacement took place. What a pleasant sur efficient. I expected a 4-5 hour service time for this recall. I was amazed at how quickly the fuel pump replacement took place. What a pleasant surprise when it was only 90 minutes. Thanks for the great service. More

Quality of service has declined since dealership became Jim Ellis. The vehicle inspection used to be included but now is additional charges. Review of vehicle inspection used to be standard but no longer i Jim Ellis. The vehicle inspection used to be included but now is additional charges. Review of vehicle inspection used to be standard but no longer is performed. More

Took to long to be seen especially since I had an appointment but service itself was quick and I appreciated that. Next time do better with appointment times appointment but service itself was quick and I appreciated that. Next time do better with appointment times More

Neil Williams was a total pro and got my 4Runner Deal done very prompt and with lighting speed. He was able to take my 2019 Infinity QX60 and apply trade credits to a new 4Runner. The pricing he was of done very prompt and with lighting speed. He was able to take my 2019 Infinity QX60 and apply trade credits to a new 4Runner. The pricing he was offering the better than all the Greater ATL Toyota Dealers. I would recommend Neil and Jim Ellis Toyota of McDonough for any of your Toyota needs. We did the entire deal virtually within a few days and he even delivered the car to my house in the Alpharetta Area. Totally no hassle going into the dealer and wasting hours upon hours and getting frustrated waiting around. Again I would recommend Neil and this virtual process to anyone looking for a new Toyota! More

This is the only place I take my vehicle. I'm always pleased with the service and attention to detail. Oscar is my go to. He provides top notch customer service. I trust his recommendations and I kno pleased with the service and attention to detail. Oscar is my go to. He provides top notch customer service. I trust his recommendations and I know he has my best interest when he provides options. More

Me and my husband have had the BEST Experience here at TIM ELLIS Toyota McDonough!! Alex our sales guy was so informative and fun! He turned a stressful situation into a great experience!! We would recomm TIM ELLIS Toyota McDonough!! Alex our sales guy was so informative and fun! He turned a stressful situation into a great experience!! We would recommend this place to anyone and everyone!! More

Raymond is awesome. Always takes good care of me. Great service. I appreciate the time he spends with me and explaining in detail what I need. service. I appreciate the time he spends with me and explaining in detail what I need. More