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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,672 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,672 reviews

May 30, 2024

I liked Raynond because he got my car fixed in a timely manner. I feel like the dealer prices are to high. More

by krpp2712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback! We're glad to hear that Raymond provided you with prompt service. We understand your concerns about pricing and assure you that we strive to offer competitive rates while maintaining the quality of our services. Your feedback is valuable to us, and we'll take your comments into consideration as we continuously work to improve. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and hope to serve you again at Jim Ellis Toyota.

May 30, 2024

Oscar gave us an exceptional service. The service was excellent and quickly. We will definitely come back.. Thank you More

by Bcruz15841@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Oscar provided great service. It's wonderful to know that your experience was quick and thorough. We appreciate your feedback and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

This was my first fully on line car purchase and they took the time to explain everything very well. It was a very good experience. More

by cs.riley
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're delighted to hear that your first fully online car purchase went smoothly and that our team took the time to explain everything thoroughly. Providing a positive and informative experience is always our goal, especially for online transactions. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

One of the most pleasurable car buying experiences I've ever had. Alex was wonderful! More

by Brent Schultz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had one of the most pleasurable car-buying experiences with us! Alex will be delighted to hear your kind words. Providing great service is what we strive for, and we're glad Alex could make your experience exceptional. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

Everybody was great. No hassle and everyone was very professional and easy to work with. More

by jpbutler2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a hassle-free and professional experience with our team! Providing excellent service is always our goal, and we're glad to know we met your expectations. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

Aspen was great, very courteous and explained everything well. The service was also quick and thorough. More

by Raichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Aspen provided courteous service and clear explanations. It's great to know that your experience was quick and thorough. We appreciate your feedback and look forward to serving you again at Jim Ellis Toyota!

May 30, 2024

Friendly fast service. Kept you up to date on your car and all that was needed. More

by monicacamphughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a friendly and fast service experience with us! Keeping you updated on your car's status is a top priority for us, and we're glad we could provide that for you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

Why I have 90 minutes for change oil and filter ? Why, if I had one appointment More

by Jgudino057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the inconvenience and understand your frustration. Please reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com with more details so we can work to turn this experience around. Thank you for your feedback and patience.

May 29, 2024

Excellent and attentive customer service where the communication and schedule of services is well explained. More

by MANROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you received excellent and attentive customer service, with clear communication and thoroughly explained service schedules. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota McDonough!

May 29, 2024

Dealership is very clean and organized. Raymond was very nice and helpful. It was nice to be able to get a coffee while I waited. More

by Rrd1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you found our dealership clean and organized and that Raymond was nice and helpful. We're also happy to know you enjoyed the coffee while you waited. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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