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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,669 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,669 reviews

May 24, 2024

Outstanding Customer Service. My care is well taken care of while being in the shop. And always keeping you informed about any other repair your car will need that is not related More

by MAMERY8
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your wonderful feedback! We're delighted to hear that you received outstanding customer service and that your car was well taken care of. Keeping you informed about any additional repairs is part of our commitment to providing comprehensive care. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 24, 2024

The Best in the Southeast with great Service. Reid has great knowledge about the vehicle and services. More

by WILLIAMBMW21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're honored to be considered the best in the Southeast. It's wonderful to hear that Reid's expertise about the vehicle and services contributed to your positive experience. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 24, 2024

The staff is always friendly and it's never a long wait. Lavar is always helpful and knowledgeable More

by FREYDA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're pleased to hear that our staff is always friendly and that your wait times are short. It's great to know that Lavar has been helpful and knowledgeable during your visits. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 24, 2024

Professional and personal service every time…coffee bar is great, driver to take me back to work while work performed is so helpful…outstanding service. More

by dwsmith260
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you consistently receive professional and personal service at Jim Ellis Toyota. We're glad you enjoy the coffee bar and find our shuttle service helpful. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 24, 2024

Reid is a very kind, caring and thoughtful person who exudes professionalism. Always a pleasurable encounter. More

by 0000CARLOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Reid consistently provides you with a kind, caring, and thoughtful experience while exuding professionalism. It's always a pleasure to serve you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to your next visit at Jim Ellis Toyota!

May 24, 2024

Upfront pricing, Courteous, Overall, a great buying experience. Love the free coffee and water. Keisha is the best sales associate I’ve ever dealt with!!! More

by cl4247
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great buying experience with us and that you appreciated our upfront pricing and courteous service. It's fantastic to know that Keisha provided you with excellent assistance and made your experience exceptional. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 24, 2024

Always a good experience when I bring my car. Nice place and nice people here. More

by Celtickennelbostons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear that you always have a good experience when you bring your car to us. Our team takes pride in providing excellent service in a welcoming environment. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 24, 2024

Great service. Reid is always very helpful. He always makes everyone feel important. We know all work has been that needs to be done More

by BILJAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Reid consistently provides you with great service and makes everyone feel important. It's reassuring to know that you feel confident about the work being done on your vehicle. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 24, 2024

Very helpful trying to go extra mile and knowledge about my tire repayment and appointment More

by Detralynn59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that our team was very helpful and knowledgeable about your tire replacement and appointment. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 24, 2024

I love Jim Eli’s Toyta . Have bought 3 cars there . And would go back . Every great service . I love using Leon Poole he is the best . More

by MISTIFOSTER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie Nelson
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your continued loyalty and for choosing Jim Ellis Toyota for your car purchases! We're thrilled to hear that you've had great service experiences and that Leon Poole has been the best to work with. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

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