Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Toyota of McDonough
McDonough, GA
7,964 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews By Type
Showing 7,965 reviews
October 02, 2019
Great Service I was greeted in a professional manner and I was in and out in a timely manner. I would definitely recommend service here and continue to have my car I was greeted in a professional manner and I was in and out in a timely manner. I would definitely recommend service here and continue to have my car serviced here. More
by gkeys10
Verified CustomerEmployees Worked With
Helpful October 02, 2019
My review The service advisor provided Great service. He went above and beyond. He kept me informed during the time my car was being serviced. I look forward t The service advisor provided Great service. He went above and beyond. He kept me informed during the time my car was being serviced. I look forward to returning. More
by cdfbmw
Employees Worked With
October 02, 2019
Road hazard repair Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and stil Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and still feel that I needed at least one new rim. The ride is not as it was before. But the folks at Jim Ellis were most helpful. More
by terryhaguewalker
October 02, 2019
Harassment I feel like ever since Jim Ellis took over, the dealership is harassing me. Emails phone calls and you if ore them and they continue to call and email I feel like ever since Jim Ellis took over, the dealership is harassing me. Emails phone calls and you if ore them and they continue to call and email over and over. If it was not for the fact that I receive free service for my car I would not go back. The caliber of staff has significantly reduced. I have to wait Everytime to ensure I see one of the original service department employees who are few and far between to get decent service. Reid was excellent, I would give him 5 stars More
by s.dbseagle
Employees Worked With
October 02, 2019
5k service This was my first service 5k. It was done in a timely manner; however, my wiper fluid reservoir wasn't topped off. I will fill the reservoir myself. This was my first service 5k. It was done in a timely manner; however, my wiper fluid reservoir wasn't topped off. I will fill the reservoir myself. More
by ditomax101
October 02, 2019
Great and fast service Friendly staff and made my wait comfortable. Always liked this location and the services they provide. Thank you for excellent service. Please keep up Friendly staff and made my wait comfortable. Always liked this location and the services they provide. Thank you for excellent service. Please keep up the good job! More
by tinamichelle410
Employees Worked With
October 02, 2019
Pitiful Service Department I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to now, we have had to take my 2018 4Runner in for the same problem 6 times. It all started when the tire pressure sensor light came on. My mechanic husband checks the pressure and one tire was low but the other tires were at 40 psi. The door panel clearly states 35 psi. When I asked the service manager why they overfill the tires with Nitrogen, I was told to accommodate for temperature changes. I could've sworn nitrogen was supposed to be more stable than air, thus not fluctuating as much as air, especially in August. As it turned out, I had a nail in my tire. They took 4 HOURS to patch the tire and put it back on. That is with a 7 AM appointment by the way. As I get on down the road, I notice that at around 60-64 MPH, my steering wheel begins to shake. After several attempts to reach a service manager with no response, I finally made another appointment. The problem still wasn't fixed. After several more attempts, I finally reached Julio who had me bring the car in and rode along for a test drive to see what the problem was. That was fine and dandy. They did a road force balance on the tire that was patched and the problem was solved! Until a week later when the tire pressure light came back on. I made yet another appointment, dropped the vehicle off. When I returned, I was told that there was yet another nail in the same tire as before. They would patch it and order a new tire under the Road Hazard coverage we purchased. So I had to bring it back again. The new tire is on. At this point I was told that the truck would need an alignment and until I had an alignment it would shake in the steering wheel. Bull. I continue to have vibration in the steering wheel despite 6 visits to the dealer, two in which I dropped the truck off and left in a loaner car, and a new tire. The service department is a scam and simply wants to sell services that aren't needed. My truck does not in fact need an alignment but rather it needs to be properly balanced. They consistently overfill the tires which causes accelerated tread wear so you'll purchased overpriced tires from them. During one of my many waits at Jim Ellis Mcdonough, we overheard another service manager assistant trying to scam another young lady out of an $800 service plus new tires. She was about to go for it but my husband spoke up and she ended up saving a lot of money. I will NOT be taking my vehicle back to Jim Ellis McDonough as we plan to take it to another dealership with better customer service. I will add that the service manager assistants were decent to work with but their service department makes their jobs difficult as they have to put up with frustrated customers like us. It'd probably help if the service techs actually stayed in the back and did some work instead of coming up to the customer lounge emptying the snack basket and taking bottles of water. More
by jridgeway116@gmail.com
Employees Worked With
Other Employees :
Julio, Winston Jack, Noah Peacock
October 02, 2019
Purchase of new vehicle Wonderful service these gentlemen went above and beyond to get me into my brand new vehicle. I am enjoying every minute of driving. Thank you Wonderful service these gentlemen went above and beyond to get me into my brand new vehicle. I am enjoying every minute of driving. Thank you More
by tiffany09company
October 02, 2019
great staff Staff worked like a team. Friendly yet professional! Made me feel at ease during the whole car buying process ! Thought the quick responses to my onli Staff worked like a team. Friendly yet professional! Made me feel at ease during the whole car buying process ! Thought the quick responses to my online inquired were great as well! Great job! More
by lolashomeoffice
October 02, 2019
Amazing Service Rose helped me on my last purchase as well as this one. She got me a great deal! Thank you so much Rose! You are awesome! Rose helped me on my last purchase as well as this one. She got me a great deal! Thank you so much Rose! You are awesome! More
by karen85kitten
