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Jim Ellis Toyota of McDonough
McDonough, GA
8,028 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 8,028 reviews
October 07, 2019
New guy? service advisor treated me like an idiot. Tried to tell me that the weather channel temperature was the radio station. This guy didn’t have a clue. service advisor treated me like an idiot. Tried to tell me that the weather channel temperature was the radio station. This guy didn’t have a clue. More
by rhondapesce
Verified CustomerEmployees Worked With
Helpful October 07, 2019
Poor service Long waits even after having an appointment the staff was friendly but the time is not worth it because I could have gone to another dealership and ge Long waits even after having an appointment the staff was friendly but the time is not worth it because I could have gone to another dealership and get better service More
by augustconrad44
October 07, 2019
Good service. I was met a young lady who wrote my service order up for Ramond and this expedited the process and got the service started. Ramond kep me informed. Wh I was met a young lady who wrote my service order up for Ramond and this expedited the process and got the service started. Ramond kep me informed. When it took longer to get my service done he put me in a rental car until he notified me when it was completed. Good job. More
by Buddysdad1954
Employees Worked With
October 07, 2019
Best customer service ever! The team was quick to answer my questions and shuttle me to a restaurant nearby and pick me up. Ten star TEAM Noah,Reed and Raymond! The team was quick to answer my questions and shuttle me to a restaurant nearby and pick me up. Ten star TEAM Noah,Reed and Raymond! More
by bwheeler3
October 07, 2019
Great service Based on past experience I would not have had service done by previous dealer/owner due to their poor service, but having previous experience Jim Elli Based on past experience I would not have had service done by previous dealer/owner due to their poor service, but having previous experience Jim Ellis I knew they would greatly improved my service experience. More
by bbw123
Employees Worked With
October 07, 2019
Pleasant I found my experience educational and pleasant! I Weill recommend them to friends and family members. I was able to test drive several different model I found my experience educational and pleasant! I Weill recommend them to friends and family members. I was able to test drive several different models of Toyotas, thanks. More
by LAURAAUDET
October 07, 2019
Great selection of new cars . Staff was friendly, helpful, and knowledgeable about their inventory. We completed the purchase in about an hour.on a Saturday. . Staff was friendly, helpful, and knowledgeable about their inventory. We completed the purchase in about an hour.on a Saturday. More
by hferrier325
October 05, 2019
Outstanding! Great Experience! Javon was extremely helpful and knowledgeable! By far, the best car buying experience I have ever had! Would highly recommend Javon to anyone in the m Javon was extremely helpful and knowledgeable! By far, the best car buying experience I have ever had! Would highly recommend Javon to anyone in the market for a new vehicle! More
by Stowe
Employees Worked With
October 05, 2019
Bought a truck from Javon My husband and I went in to Toyota to buy a truck and the experience w/ Javon, could not have been better. He was very nice and super attentive to our My husband and I went in to Toyota to buy a truck and the experience w/ Javon, could not have been better. He was very nice and super attentive to our personal and financial needs. I would definitely return to this dealership to purchase another vehicle in the future. Everyone at this location was very very helpful. More
by Martin
Employees Worked With
October 04, 2019
No Response from service Purchased 2019 Sienna in May of 2019. had vehicle in on September 13th at 8am for 5000 mile check and other issues with Toyota Connect but was told th Purchased 2019 Sienna in May of 2019. had vehicle in on September 13th at 8am for 5000 mile check and other issues with Toyota Connect but was told they would schedule the following Monday or Tuesday a call to bring vehicle in. No call was received and I called later in week and left message. As yet have not heard anything. Issue was the SOS, speaker not working and phone had issues. Finally called FIVE STAR in Milledgeville, took vehicle in and had to keep it 48 hours, but issues are working fine after Toyota had to replace some parts. Had great customer service experience and my van is working the way it should. More
by BECKY7C
Employees Worked With
Not sure who service technician was, Amanda Cambron
