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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,629 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,629 reviews

May 06, 2024

Service was good. A walk-around video was provided and would be much more useful if the person doing the walk-around would speak MUCH slower & clearer in order to kno More

by ServiceReviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Freder
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May 08, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback on the walk-around video provided during your service at Jim Ellis Toyota. We appreciate your suggestion to have the presenter speak slower and clearer for better understanding. Your input is valuable to us, and we'll certainly take it into consideration to improve our service experience. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

This dealership was very helpful and informative with the information about my car and purchase! Brian Ogoo was knowledgeable and professional. More

by Amarachi I.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with us here at Jim Ellis Toyota! Thank you for recognizing Brian for his knowledge and professionalism. Providing helpful and informative service is what we strive for, and we're glad he delivered on that. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

We are going to be buying a second car soon and we hope to buy it from this dealership and this salesperson. Everything about the purchase of this car has been a pleasure. I don't think I've ever said that More

by Trisha528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience at Jim Ellis Toyota! Thank you for considering us for your second car purchase, and we're thrilled to hear that everything about your current purchase has been a pleasure. Providing exceptional service and making the car-buying experience enjoyable is what we strive for. We appreciate your feedback regarding the video explanation from the mechanic and will take that into consideration for improvement. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

Have done business with this dealership for the past 8 years, purchasing four or five vehicles, Fair trade ins, good service, reliable product. These folks make it - so one wants to come back. Thank you, More

by Liftmantrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackery Luduc. Veteran, William Mason
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May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We truly appreciate your loyalty and trust in Jim Ellis Toyota over the past 8 years! Thank you for your continued business and for choosing us for multiple vehicle purchases. Providing fair trade-ins, good service, and reliable products is what we aim for, and we're glad to hear that you've had positive experiences with us. We're honored to have earned your repeat business, and we look forward to serving you for many more years to come. Thank you for your kind words!

May 05, 2024

When I made the Oil change appointment, I was told $65. 00 plus tax not,I was charged a different fee. I purchased all four of my tires from Toyota,and I was not informed of whether they were rotaed. More

by DENISESTUART59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about the discrepancy in the pricing for your oil change appointment and the lack of information regarding tire rotation. Providing transparent and accurate information is important to us at Jim Ellis Toyota, and we apologize for any confusion. We'll review our processes to ensure this doesn't happen again in the future. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help!

May 04, 2024

Great customer Service and respectable. And would be Willing to buying another vehicle from them in the future More

by rmaqousi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave a review for us at Jim Ellis Toyota. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! Thanks again for your business! Take care!

May 04, 2024

I had a great experience there. I will see them again in the future when I want another car. More

by CATHYLIEB40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your great experience at Jim Ellis Toyota! We look forward to welcoming you back in the future when you're ready for another car. Thank you for choosing us, and we'll be here whenever you need us!

May 04, 2024

They did A great job and was fast at getting me in and out. Thank you all More

by judy Fliyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

May 04, 2024

Awesome service, great facility. Love the bar set up. Very kind people, cheaper than other places for the same service. More

by Tiffanycurran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your awesome service experience at Jim Ellis Toyota! Providing great facilities and amenities, like our bar setup, is part of our commitment to creating a welcoming environment for our customers. We're glad you found our team to be kind and our services competitively priced. Thank you for your kind words, and we look forward to serving you again in the future!

May 04, 2024

Made my appointment easy and convenient as far as time. Service was quick and efficient. I was informed of some things that needed attention and I thanked them for that. I will be back. More

by sparkybishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerce
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May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

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