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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.9
8,865 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,865 reviews

June 04, 2024

Jim Ellis Toyota did an excellent job inspecting my vehicle and giving me assurance on my used Toyota purchase. I look forward to future services from them!! More

by Phitsoldier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for choosing Jim Ellis Toyota for your vehicle inspection, and we appreciate your positive feedback! We're thrilled to hear that you had an excellent experience and feel assured about your purchase. Our team is committed to providing top-notch service, and we look forward to serving you for all your future automotive needs!

June 04, 2024

Service excellent other wise I would find another shop their are plenty in the area More

by DOROTHYPULLUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear you find our service excellent. Here at Jim Ellis Toyota, we strive to provide the best experience for our customers and appreciate your loyalty. If there's anything specific we can improve, please let us know.

June 04, 2024

Need more reliable staff. Staffing was low and service took too long. Also didn’t see any team work More

by Legacienp87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. We apologize for the long wait and any inconvenience it may have caused. We're working on improving our staffing levels and teamwork to ensure a better experience for our customers in the future. Your input is valuable, and we hope to provide a better experience on your next visit. Thanks again for your business! Take care!

June 04, 2024

I would recommend anyone to come to this dealership and get their car appraised the staff is awesome especially shanyah she's awesome to work with! More

by That Porter Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your recommendation! We're thrilled to hear you had such a positive experience with our team, especially with Shanyah. We look forward to assisting you again in the future!

June 03, 2024

Brand new 2023 Tundra, sill have trim that WON'T stay on this has been ongoing since I bought the truck in Sept. Of 23. Was given a23 to use while Toyta looked at my truck and it has same issue. 5th piece o More

by SAMOHTEYMA1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We’re very sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to our service manager, Jimmy Hernandez, via email at jimmyh@jimellis.com so we can address your concerns and work to improve your experience with us. Thank you for bringing this to our attention. We want to work to make things right for you.

June 03, 2024

Excellent from the time that I arrived in the receiving area. Hooray for my service attendant and Jim Ellis. The feeling there is good!! More

by ERNESTAHOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are glad to hear you had a great experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your time. We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

Great service and they found us exactly what we wanted…even when we had to wait More

by jlkonken
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

June 03, 2024

Professional and Great Service. Professional and Great Service. Professional and Great Service. Professional and Great Service. More

by Norman.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! We are so glad to know we made your experience with us a 5-star one! We're looking forward to your next visit with us, come see us again soon.

June 03, 2024

Always the best service. Never have to worry about it being a hassle. She handles business. More

by luisrobertson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We are so glad to hear that you always experience the best service with us here at Jim Ellis Toyota. Thanks for highlighting Victoria, who provided you with such a positive experience! We hope to be of service to you again in the future. Thanks again for your business! Take care!

June 02, 2024

Very nice and polite helped me out with the questions I had about buying the vehicle More

by tfoust1875@aol.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cori Gaither
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience! Providing clear and helpful answers is our priority. If you have any more questions or need further assistance, we're here to help! Thanks again for your business! Take care!

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