Jim Ellis Volkswagen of Kennesaw - Service Center

Recall Service I scheduled recall service over the phone and asked that an oil change also be performed. I dropped the car off the car off the night before and noted I scheduled recall service over the phone and asked that an oil change also be performed. I dropped the car off the car off the night before and noted the recall service and oil change on envelope for key box. The recall service was performed. However, the oil change was not. The staff was kind and curious as always, but it will be an inconvenience to have to bring the car back for an oil change on another date. More

Smooth and fast services Service advisor Maria was so great and made this process extremely easy for me. I had no idea what I was doing and she handled everything for me. I wa Service advisor Maria was so great and made this process extremely easy for me. I had no idea what I was doing and she handled everything for me. I was definitely upset that the mechanic that worked on out car "broke" all 10 lug nuts on my front wheels so they had to be replaced and then I was responsible for paying for it. They told me they "had to break then to get them off" to replace the part in the engine that needed to be fixed but I still think the edifice department should have coveted it 100%. Other than that everyone was extremely nice, I was worried I wouldn't have my car been for at least a month but it only took a week which was awesome. They we're fast, professionaland easy to work with with!!!! More

New DSG for my R32 After 12 years and over 270,000 miles, my 2008 R32 needed a new DSG transmission. Service was performed within a week which included locating a new DS After 12 years and over 270,000 miles, my 2008 R32 needed a new DSG transmission. Service was performed within a week which included locating a new DSG and having it shipped to Jim Ellis in Kennesaw. Car has performed well with no problems. The only remaining issue is I forgot to bring in a 10% off coupon which would be a substantial savings considering the price of the repair. I'm hoping they will honor the coupon considering the repair was completed last Friday (8/23). Despite my forgetfulness, my service adviser, Rafael Sandoval, is great to work with. He keeps me informed during any service visit and is very professional and respectful with me at all times. Thanks to Mr. Sandoval and the Service Techs, I'll be back for my next scheduled service - hopefully with my coupon this time! More

45 Day Check up Made the apportionment and arrived on time. The employees were knowledgeable and were able to explain what we could not figure out. The appointment wa Made the apportionment and arrived on time. The employees were knowledgeable and were able to explain what we could not figure out. The appointment was suppose to take 45-60 minutes and was done in approximately 45 minutes. The only concern was that the vehicle was suppose to have been cleaned up after the appointment and was partially washed and was not cleaned inside at all. More

Best car buying experience! This is the fourth car I've purchased and can honestly say this has been the best. Starting with the purchase of my vehicle to the servicing of my veh This is the fourth car I've purchased and can honestly say this has been the best. Starting with the purchase of my vehicle to the servicing of my vehicle. Jose, DeMarkus, and Stephen always exhibit genuine concern when I come into the location. It shows that they are truely there to offer first in class customer service. I definitely would recommend this place everytime. More

Specific for Stephen Gravey What a wonderful customer service he provided to me. He showed genuine care about my concerns on the A/C. Took time to gave me different options and w What a wonderful customer service he provided to me. He showed genuine care about my concerns on the A/C. Took time to gave me different options and went beyond my expectations. I had been several times in that location, since I got my car there, but Mr Stephen really got my appreciation. Thank you! Give him a raise! Lol More

Maria Maldonado for President!!! I never write reviews, but I wanted to let everyone know at Jim Ellis how incredibly helpful Maria was. I’m very thankful! Thank you! I never write reviews, but I wanted to let everyone know at Jim Ellis how incredibly helpful Maria was. I’m very thankful! Thank you! More

No discounts offered My son brought the car in for service, He is 17 and forgot to ask for a discount coupon . Our CC has been serviced there since we purchased it new and My son brought the car in for service, He is 17 and forgot to ask for a discount coupon . Our CC has been serviced there since we purchased it new and we always received great service. My son said he was satisfied with the service he received from the service advisor and was treated very well. Just wish a discount had been offered. More

80k mile oil change Straightforward service. Appreciated that staff offered and explained recommended services but were not "pushy" about anything - like they were more i Straightforward service. Appreciated that staff offered and explained recommended services but were not "pushy" about anything - like they were more interested in maintaining a long-term service relationship with me than just hitting some short-term sales goal. This is a nice facility. Very clean, well-lit, and comfortable to wait in. It's a very good location. Biggest negative is that service at dealership is usually most pricey, but I like assurance that everything is done right. And so far (knock on wood) regular maintenance at dealer has avoided need for any major repair four years into ownership of this vehicle. More

Courtesy check up I was in for a courtesy check up of my bew Golf GTI. I was promised it would take 60 minutes and I was out of there in less than 45 minutes. Tha I was in for a courtesy check up of my bew Golf GTI. I was promised it would take 60 minutes and I was out of there in less than 45 minutes. Thank tou ... More