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Jim Ellis Volkswagen of Kennesaw - Service Center
Kennesaw, GA
478 Reviews
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478 Reviews of Jim Ellis Volkswagen of Kennesaw - Service Center
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March 12, 2020
When a service manager ghosts you, not a good experience We brought our Volkswagen Routan to this dealership to handle an issue with the vehicle overheating. we actually had it towed into the dealership. T We brought our Volkswagen Routan to this dealership to handle an issue with the vehicle overheating. we actually had it towed into the dealership. They diagnosed the problem as a bad thermostat and water pump. i paid almost $1000 to have the repairs completed. we picked the vehicle up and a few days later, we noticed the heat wasn't working. we dropped the car back and asked them to look at it, that maybe they forgot to plug something in or maybe this was somehow related. They completed diagnosis and said "it is totally unrelated to the previous repair. it was a pin hole puncture in a hose "a common problem with these cars" that repair would have cost another $500, so we decided to trade the car in for a different vehicle. we had a firm offer for the vehicle from a different car company. we located a car we wanted across town and on the way to drop the car off, the engine began overheating. my wife was on the highway, so it took her about 4 miles to get to a location where she could safely stop. she pulled over and the engine seized. we had the car towed to a repair shop and they said the engine was condemned. We called Rafael Sandoval that day (Friday) and he committed to call my wife back to let her know if VW would warranty the repair they completed. he told her he would call back on Monday. We didn't hear from him so we called 2 times per day since to try and reach him before we dispose of the car. it is now late Thursday (5 days) and he has not called. I spoke to him initially because the other staff gave me bad information. He came on strong and said all the right things but his follow through sucks. At this point i need to get the vehicle out of the repair shop. I am going to reach out to VW corporate care before i junk it. More
by theschohan
Employees Worked With
Helpful September 04, 2019
Great Service The service provided is conscientious and always of the highest quality. Although there is VW service center closer to my home I selected this locatio The service provided is conscientious and always of the highest quality. Although there is VW service center closer to my home I selected this location due to the quality of service and respect provided to the customer. More
by JACQUELINE.FAIRLEY
Verified CustomerEmployees Worked With
DeMarkus Tate
September 03, 2019
Recall for headlights As usual it is always a good experience when I come to your VW dealership. The people are always on top of their game and very helpful with any ques As usual it is always a good experience when I come to your VW dealership. The people are always on top of their game and very helpful with any questions I might have. The work is always done right too. That is very important More
by NIGELRAY4383
Employees Worked With
Arianna Durham
August 30, 2019
Routine scheduled inspection Great customer service and my car’s issue was located and fixed under the vehicle’s warranty. Overall, Maria and the Jim Ellis service team was extrem Great customer service and my car’s issue was located and fixed under the vehicle’s warranty. Overall, Maria and the Jim Ellis service team was extremely friendly and helpful. More
by deucedeuce2787
Employees Worked With
Arianna Durham, Maria Maldonado
August 30, 2019
Top Notch Service Experience The Service Department at Jim Ellis Kennesaw has been the Best and quite frankly, renewed my views of dealership service as a whole. I have been in m The Service Department at Jim Ellis Kennesaw has been the Best and quite frankly, renewed my views of dealership service as a whole. I have been in many times, from the routine maintenance, to the not so routine problem that needed fixing, as well as, any Recalls that have come up. Every time has been a Great Experience! Polite, efficient, courteous, and Zero turn backs. It is done right the first time on my TDI Passat. More
by KHARDY0224
August 29, 2019
Quick and easy Made it super easy to get an oil service. The online reservation system is great. The customer service was top notch! Will go there again. Made it super easy to get an oil service. The online reservation system is great. The customer service was top notch! Will go there again. More
by williamfcody3
Employees Worked With
August 29, 2019
new wheels & tires Josh in parts is wonderful ... he helped us get larger wheels & tires for our new Tiguan (which we LOVE). The service department had everything ready Josh in parts is wonderful ... he helped us get larger wheels & tires for our new Tiguan (which we LOVE). The service department had everything ready to go when we arrived and it was a great experience. We are looking forward to working with this service team! More
by THEKOCHS.FAMILY
August 28, 2019
Great service Everyone is so helpful and friendly! And I was updated periodically on status of repairs. I thought the cost of the oil change was high though. Everyone is so helpful and friendly! And I was updated periodically on status of repairs. I thought the cost of the oil change was high though. More
by lwilsonbass
Employees Worked With
Arianna Durham
August 28, 2019
Excellent service Thank you for the awesome service I will never tak my vehicle to another location but Kennesaw. The driver, customer service , my initial drive up ser Thank you for the awesome service I will never tak my vehicle to another location but Kennesaw. The driver, customer service , my initial drive up service guy everyone gave me the CHICK-Fil-A service. More
by rhondafarrell327
Employees Worked With
Transportation , DeMarkus Tate, Maria Maldonado
August 28, 2019
Battery replacement My battery died while I was waiting on my daughter to get out of school. I had someone jump me off and went to autozone upon arriving at autozone they My battery died while I was waiting on my daughter to get out of school. I had someone jump me off and went to autozone upon arriving at autozone they informed me that they couldnt install a battery for me. So I called jim Ellis vw and talked to a very nice gentlemen named Tate. I explained my situation to him and he worked me in the same day. I was so thankful that they could work me in. I have never had a bad experience with this dealers service department. They are very caring people there. I will be returning More
by DKOSCH41
Employees Worked With
Arianna Durham, DeMarkus Tate
