Rafael Sandoval

I’m a soldier currently deployed. I was dealing with a car being in the shop since September. Bill was very helpful in working with Volkswagen corporate and reaching a happy result! He really worked hard to take care of us. Made the process so much easier on my wife since she was having. To do everything in my absence. We sold the old car and got a great deal on a sweet new GLI. Rafael helped a lot in advising us when it came to dealing with Volkswagen corporate. He let us know he had felt with similar situations before and advised us on how to proceed. Kevin Chung... one of the better finance people we have worked with. I know it’s his job to update but he was a pleasure. He isn’t too pushy but offers the available products and is well informed explaining them well. He did a great job filling out all paper work and explaining the services that could be purchased.

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Bought this car 10 days prior to the battery dying. We had been told by the salesperson, “it’s certified, you have nothing to worry about” Drove it back to Jim Ellis and was told the battery was fine when they sold me the car and that they would meet me half way on the price. I said, Fine, do it. Out of curiosity I looked online for a battery. I was charged $139 for the battery at Jim Ellis and found a comparable battery (Duracell- they make ok batteries I believe) for $139. It is unfortunate that my very positive experience is now not so positive based on this sort of price gouging and disingenuous representation of costs. This is the second negative experience I have had with Jim Ellis Volkswagen of Kennesaw’s service department.

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Hello Volkswagen, Thank you Gary and Raphael and anyone else who made my new Tiguan purchase. One week later and WOW. Gary Mollere was my guy. He gave me a great tour of my new car and helped me set up my phone, garage door and put together my back storage area. My son is so jealous and amazed at what a well equipped suv this is and my deal. This is my 5th Volkswagen and hopefully will be the best. Thank you Jim Ellis Volkswagen, Gary and Raphael. Annette Willis

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Larry is a awesome salesman he is considerate respectful patient very easy to understand by keeping it simple he did a great job assisting me making Valuable choices & beneficial for my car I enjoyed how he handled my contracts and is a people person with good Communication skills

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Zack in sales was very professional and yet personable. We bought a used car. Zack worked with us to get within our budget. After buying the car there was a mechanical issue within a couple days. We brought it in a Zack worked with Rafael (service manager) to get everything taken care of. They went above and beyond. Thank you Zach and Rafael!!! Nothing but good things to say about Jim Ellis Volkswagen kennesaw!!

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I loved how clean this car was with low mileage but I was concerned that it wasn't "certified". They went through the car's history, what the dealership did to get it "buyer-ready" and covered the VW manufacturer warranty surround the TDI engine. I really appreciated the time they spent with me and even showing me line item by item everything that was done to ready this car for the market.

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1 week after buying a new Atlas Cross Sport the rear seat was having an issue. The dealership took care of it with emergency action, since I needed it working for a long trip to Mobile AL. Thanks

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Above and beyond!!!! Jose and the team all went above and beyond. Making the entire process nice and smooth. Jose worked hard for me to get me all the things we wanted in our New Atlas. My wife absolutely loves it!

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Jose and Jaime gave excellent customer service and were super knowledgeable and helpful through the entire buying process and I appreciate them both very much !

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Larry "the tall hawaian" is a amazing salesman no pressure and helped us find the perfect car we where looking for would recommend this dealership to anyone looking for a new or preowned car

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