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Jim Falk Lexus of Beverly Hills

Beverly Hills, CA

Overview
Employees
Reviews
Vehicles
4.8
1,435 Reviews
As a premier California Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Jim Falk Lexus of Beverly Hills online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Jim Falk Lexus of Beverly Hills a preferred dealer serving Beverly Hills, Los Angeles, Santa Monica, Hollywood and Century City area Lexus buyers. Ready to set up a test drive? Visit our Los Angeles area Lexus dealership in Beverly Hills, CA today!
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9230 Wilshire Blvd

Beverly Hills, CA

90212

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Showing 1,435 reviews

October 31, 2021

Bad customer service Bed Attitude Didint try to help Bad customer service Bed Attitude Didint try to help me Didn't help at all More

by David Rak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Jackson
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Dec 30, 2021 -

Jim Falk Lexus of Beverly Hills responded

David, I'm very sorry to hear that our team didn't make more of an effort to provide you with courteous care and to lend a hand with your needs. This is certainly not the accommodating service we aim for, and I will share your review with our sales team to ensure we're doing all we can for our guests. I would be grateful to have the chance to learn more detail about your experience so your concerns can be properly addressed. I will try to reach out to you, or you are welcome to contact me at the following number. Thank you, John Kim - General Sales Manager - (310) 274-5200

October 30, 2021

Good experience at the dealership. I have no complaints. Everyone was helpful. Nothing else to add. More

by MISSJESSIEJAM
Recommend Dealer
Yes
Employees Worked With
John Kim
Report | Print
Nov 01, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the Jim Falk Lexus of Beverly Hills team. Drive safely, and we hope to see you back!

October 30, 2021

My local dealers couldn’t get me the car I wanted. One call to Becky at Jim Faulk and 3 days later I was driving it home. A 2 1/2 drive each way but totally worth it ! Everyone that I dealt with was vey More

by DHOLT10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy was great too, A A
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Nov 01, 2021 -

Jim Falk Lexus of Beverly Hills responded

We really appreciate you making the trip to work with us! Thank you for sharing your experience with our team here at Jim Falk Lexus of Beverly Hills, we hope to see you again down the road. Enjoy your new car!

October 29, 2021

Very kind and great service I would like to Refer this Very kind and great service I would like to Refer this dealer to my friend More

by YOUKJAEMIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A A
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Nov 01, 2021 -

Jim Falk Lexus of Beverly Hills responded

It means a lot that you will recommend our work to others! Thank you for giving Jim Falk Lexus of Beverly Hills your business and your kind review. We hope to see you again!

October 28, 2021

Fast and simple. Martin and Michael made my experience very simple. They ordered a vehicle out of state for me and made sure they were on top of it all. Huge thanks to the amazing team at Beverly Hills Le More

by HELENOH300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Seo, Michael Shin
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Oct 29, 2021 -

Jim Falk Lexus of Beverly Hills responded

Here at Jim Falk Lexus of Beverly Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Martin and Michael. It was our pleasure to assist you. Enjoy the new ride!

October 26, 2021

Friendly staff but prolonged car buying process; way longer than it needed to be. Awful at returning communication after add-ons were supposed to be mailed to me never arrived. More

by KINAPELI
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Becky
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Dec 30, 2021 -

Jim Falk Lexus of Beverly Hills responded

While we're glad you enjoyed working with our staff, we apologize that you felt the car-buying process took longer than necessary. We're also sorry our communication left more to be desired. We will use this feedback to work on improving our client experience, but I also invite you to get in touch so I can help with your missing add-ons. I am unable to determine your contact information from this review. Best, John Kim - General Sales Manager - (310) 274-5200

October 23, 2021

I have a great time buying my car, they even delivered it to my house the same day. More

by JUNELURAZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shin
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Oct 23, 2021 -

Jim Falk Lexus of Beverly Hills responded

We are always here to make your life as easy as we can. Thanks for supporting Jim Falk Lexus of Beverly Hills and congrats on your new car!

October 15, 2021

Jamie and her supervisor along with finance person really worked hard for us to get the right car. Very pleasant people with work with. Great experience. More

by Jinah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shin, Jamie Gonzales
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Oct 15, 2021 -

Jim Falk Lexus of Beverly Hills responded

Customer satisfaction is our highest priority and we are delighted to see this feedback. Thank you for giving a shout-out to Jamie! We hope that you absolutely love your new vehicle. - Jim Falk Lexus of Beverly Hills team

October 05, 2021

Great service, good follow up.. No pressure. Friendly lady. Becky Arellano. She is not listed in the sales staff below More

by HFAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Other Employees : Beck Arellano
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Oct 05, 2021 -

Jim Falk Lexus of Beverly Hills responded

Thank you for taking the time out of your day to review Becky and the team! We are thrilled that you chose Jim Falk Lexus of Beverly Hills for your purchase and it is gratifying that the experience was so successful and pressure-free. Safe travels ahead!

October 03, 2021

Had an amazing experience, and the process was absolutely seamless. Look forward leasing another Lexus from you in 3 years. More

by KBURTON2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AZ Ehteshami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fook Krongkum, A A, Chris Jackson, Michael Shin, Jamie Gonzales, Jimmy Yac, Misha Abramovitch
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Oct 03, 2021 -

Jim Falk Lexus of Beverly Hills responded

We will be ready for you when you next visit us! Thanks for supporting Jim Falk Lexus of Beverly Hills and congrats on your new car!

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