Jim Falk Lexus of Beverly Hills

Overall this was by far the easiest and most simple car buying experience ever. I noticed a particular car I liked was part of their inventory. From my email contact late Saturday night Ted contacted me buying experience ever. I noticed a particular car I liked was part of their inventory. From my email contact late Saturday night Ted contacted me first thing in the morning. We were done with our agreed price 5 minutes in our call and it was delivered that afternoon. More

It took a couple days to get a firm reply to the price range that I had indicated to the sales person - unfortunately it came about in the afternoon of the last day of the promo period which was the first range that I had indicated to the sales person - unfortunately it came about in the afternoon of the last day of the promo period which was the first working day of the 2021, a Monday, a very busy and long day for me. I almost decided not to proceed with the purchase. It was already late in evening when the vehicle was turned over to me, after the sales process was finalized and the explanation of the features of the vehicle. Being tired at that point, I did not get to check out the vehicle completely. It was only a few days later that I realized that my vehicle didn't have with the first aid kit that it was supposed to come with and the valve cap for one of the tires was missing as well. I guess that's the price I had to pay. More

Got the car I wanted at a fair price, however they could not provide me with a second key. I offered to buy a second key at dealer cost and never heard back from salesperson.. This was for 40k used car not provide me with a second key. I offered to buy a second key at dealer cost and never heard back from salesperson.. This was for 40k used car More

If the dealer was good as the car I would be happy I feel that I was treated not very nicely I feel that John Kim has a terrible attitude toward his customers and I would not recommend you ever that I was treated not very nicely I feel that John Kim has a terrible attitude toward his customers and I would not recommend you ever More

Our sales person, Andria, and Sales Manager, Nora, really went out of their way to locate for us the specific interior color with the tow package of the luxury model car we wanted. Andria even came in twice went out of their way to locate for us the specific interior color with the tow package of the luxury model car we wanted. Andria even came in twice on her days off to assist. The process time until we actually got the car took longer than expected, but Andria and Nora did everything they could to make it happen and we eventually had our beautiful car delivered to our home personally by Andria. More

I had a very difficult situation with my current Lexus being totaled at no fault of my own. I explained the situation to Jimmy Yac and told him how critical it was I got a new car right away. However, I w being totaled at no fault of my own. I explained the situation to Jimmy Yac and told him how critical it was I got a new car right away. However, I wasn’t sure what to do because I didn’t know if I could get a new car with a currently open loan on a totaled car. Jimmy Yac and John Kim took care of everything. They busted through the red tape and did amazing favors for me I never thought could be done. I couldn’t be more pleased with my vehicle and the dealership! In terms of the actual deal, the one thing that bothers me is that I responded to an add saying $3999 down for a specific payment each month. I got to the dealership, said yes to the vehicle, and was then told the price I came in for could not be honored because the vehicle I chose was a higher MSRP than allowed for that deal than what was stated in the fine print. They didn’t have any other of these models available, and I was in a hurry. So in order to get the payment I wanted, I had to put down several thousand dollars more. I wish I’d have known that ahead of time. Outside of that, this would be the only place I would ever shop for a new Lexus. More

Told my salesman Brandon what we wanted along with Told my salesman Brandon what we wanted along with payments. He made it happen and I went into the dealership and picked it up the same day. In and o Told my salesman Brandon what we wanted along with payments. He made it happen and I went into the dealership and picked it up the same day. In and out in an hour or so. More

I leased a new car for my wife for the holidays. Instead of delivering the vehicle to my office, as confirmed in writing, Jim Falk Lexus tried to drop the vehicle off at my home. This ruined the surprise f of delivering the vehicle to my office, as confirmed in writing, Jim Falk Lexus tried to drop the vehicle off at my home. This ruined the surprise for my wife, and resulted in much confusion and delay. The dealership did not do anything to mitigate its gross negligence. They could have sent her flowers or at least an apology, but they did nothing. More

First time buying a Lexus, I moved up from Toyota. AZ made it happen smoothly, no issues at all. The car was delivered to my by Diego, nice kid gave me all the help he could, help me setting up my cell p made it happen smoothly, no issues at all. The car was delivered to my by Diego, nice kid gave me all the help he could, help me setting up my cell phone as well as my garage control. Excellent service. More