Jim Falk Lexus of Beverly Hills

9/4/20 -My husband bought me a 2019 ES300h for my birthday. AZ was friendly throughout the process, Juanito was helpful during the delivery, and Finance was direct, straight forward, no time wasted. birthday. AZ was friendly throughout the process, Juanito was helpful during the delivery, and Finance was direct, straight forward, no time wasted. BUT for some reason the team was very FORGETFUL! Prior to the delivery my husband asked AZ to touch up the bottom of the bumpers, and if she was unable to do so then please provide him with the touch up paint so he could do it himself-that didn't happen. Also my husband had to remind them 4 times about the missing valve cap on the back tire, still was not replaced at the delivery, Juanito had to run down to the garage to get a valve cap at the very last minute. Then the 2nd key was not given to us at the delivery and the sales manager told us he will EXPRESS the key to our house - didn't happen. We had to reach out to both AZ and Juanito for key status, then key was shipped on 9/10/20, arrived at the house on 9/11/20. The day we bought the car, 9/4/20, we also ordered a set of weather mats from Parts, we were told the mats should deliver to our house shortly, didn't happen either. We called parts on 9/16/20, come to find out the mats were never shipped, so Lexus finally shipped out the mats on 9/16/20 and they arrived at our house the next day. We just can't imagine if we didn't follow up with Lexus, we would be forever waiting and waiting. Although the team was very friendly but the follow up skills was lacking. We bought from Tustin before and their service and delivery was flawless. we didn't expect we had to make so much effort during and after the purchase. More

Been with Lexus for over 13 years. Very happy with my new car. Misha was very helpful and knowledgeable. Got my new car delivered and everything was smooth and easy. great service :) car. Misha was very helpful and knowledgeable. Got my new car delivered and everything was smooth and easy. great service :) More

it was ok. sit there 3 hours, everyone on there phone. Lexus app service not working...thought they can help me which wasnt. i had to figure it out Lexus app service not working...thought they can help me which wasnt. i had to figure it out More

Jaime was very personable and helpful. She was informative about the SUV models and didn’t rush me on my decision. Thank you for everything Jamie!!! informative about the SUV models and didn’t rush me on my decision. Thank you for everything Jamie!!! More

I like this dealership because the service personnel are friendly, professional , and efficient . They get to know you by name and they make you feel welcome ! friendly, professional , and efficient . They get to know you by name and they make you feel welcome ! More

I was very pleased with everyone that I worked with at this Dealership. Everyone was knowledgeable, friendly and loved how responsive they were. My car was delivered and my entire interaction was over t this Dealership. Everyone was knowledgeable, friendly and loved how responsive they were. My car was delivered and my entire interaction was over the phone. More

Very easy process. They find the specs that I’m looking for and made a swap. I was well informed with the pick up time and signing of documents so I don’t need to wait that long. for and made a swap. I was well informed with the pick up time and signing of documents so I don’t need to wait that long. More

Worse delivery service ever experienced. John (manager) promised over the phone items to compensate and nothing received he won't even return calls. Finance person also said he would mail us key pocket and promised over the phone items to compensate and nothing received he won't even return calls. Finance person also said he would mail us key pocket and another false promise. More

He sold me my car back in March. The experience working with him was excellent. It was like concierge-level service. Very knowledgeable, helpful and attentive. with him was excellent. It was like concierge-level service. Very knowledgeable, helpful and attentive. More

I go to this dealer for service because of Eddy Chavarria. He is honest, reachable, and cares about his customers. If Eddy says I need a part or a service, then I know I need that part or service Chavarria. He is honest, reachable, and cares about his customers. If Eddy says I need a part or a service, then I know I need that part or service. He is just wonderful to deal with. More