Jim Falk Lexus of Beverly Hills

Eddy Charvarria is great for service! I bought a CPO from another lexus dealer and noticed something is not right. Took it to Eddy who fixed it for me in 24 hours. I have worked with Edd I bought a CPO from another lexus dealer and noticed something is not right. Took it to Eddy who fixed it for me in 24 hours. I have worked with Eddy for a few years now with my other lexus and he is always pleasant, friendly, easy to work with, no pressure and knowledgeable. If you want great service, please go see Eddy at Lexus Beverly Hills!!!! More

awesome service best service ever , will come back with friends and family!!! super clean awesome staff i recommend for everyone to stop by thank you lexus Ji best service ever , will come back with friends and family!!! super clean awesome staff i recommend for everyone to stop by thank you lexus Jim Falk More

Long time customer I have dealt with Jim Falk Lexus for years, both for service and purchase. Always excellent. My recent salesman, Tracey Tackett, was the best, espec I have dealt with Jim Falk Lexus for years, both for service and purchase. Always excellent. My recent salesman, Tracey Tackett, was the best, especially leading an old guy through all the new techie features! More

Jim Falk Service Center ROCKS!!! ]Martha Gomez was the service rep who helped me. She was friendly, professional, and smart. She is a great representative of your company. Thank yo ]Martha Gomez was the service rep who helped me. She was friendly, professional, and smart. She is a great representative of your company. Thank you! More

50K service and manufacturer recall (Takata Airbag) Martha was attentive and updated me throughout my car's service. She is also very personable and knowledgeable which made the experience terrific. S Martha was attentive and updated me throughout my car's service. She is also very personable and knowledgeable which made the experience terrific. She arranged for a loaner car which was convenient and took little time. More

Fantastic Service The entire staff at Jim Faulk Lexus was an absolute pleasure to work with. Bill Phelps, the general manager has done a remarkable job overseeing a tea The entire staff at Jim Faulk Lexus was an absolute pleasure to work with. Bill Phelps, the general manager has done a remarkable job overseeing a team of service oriented professionals. I worked with Tracey and his professionalism and attention to details was perfection. If you are looking for a Lexus dealership that truly cares about their customers, go see Bill and Tracy. They will take great care of you. More

lack of ETHICS & lack of customer respect - BAIT and SWITCH They made and appointment on Friday afternoon for a Saturday morning test drive. On arrival they stumbled around and finally told me that in the inter They made and appointment on Friday afternoon for a Saturday morning test drive. On arrival they stumbled around and finally told me that in the interim had sold the car. No call to let me know that. Instead they let me drive an hour in LA traffic, sit on my hands for a half hour while they figured out how to then make the BAIT and SWITCH pitch to another more expensive, newer car that did not meet my criteria. NO ETHICS or the slightest bit of concern for the customer's time or inconvenience. More

Appreciated for Kindly Service I apprecited to Josh Kim , service center advisor, for his kindly help. Thanks for his fast updated service state & explained easy to understand whil I apprecited to Josh Kim , service center advisor, for his kindly help. Thanks for his fast updated service state & explained easy to understand while I waited service. I I apprecite again. Thanks . More