Jim Falk Lexus of Beverly Hills

Although RX450h was over two years old, it was absolutely immaculate inside and outside. It was worth making a trip from Laguna Niguel. On top of that, Elie Shafiee, our salesperson, was very helpful in an immaculate inside and outside. It was worth making a trip from Laguna Niguel. On top of that, Elie Shafiee, our salesperson, was very helpful in an understated way w/o sales pitch which we appreciated very much. More

Beverly Hills Lexus provides top notch sales representatives such as Elie Shaflee who made it super easy for me to consider and leasing my new RX350. representatives such as Elie Shaflee who made it super easy for me to consider and leasing my new RX350. More

I have never had better experiences with a dealership in acquiring a new vehicle. Safi Nabi and Alex Manzari are real professionals and their care and concern for the selection of my newest Lexus vehicle w acquiring a new vehicle. Safi Nabi and Alex Manzari are real professionals and their care and concern for the selection of my newest Lexus vehicle was of the highest importance to them. They always make the process as simple and convenient as possible. All the above is only exceeded by how friendly they treat their customers and how hard they work to earn our business. I recommend Safi, Alex and the Jim Falk Lexus of Beverly Hills dealership with the highest level of confidence to my family, friends, clients and anyone seeking a Lexus vehicle. My new 2013 RX350 is my fifth Lexus vehicle and I have been extremely happy with every one of them. More

I had a very bad experience at this dealership. I called the dealership about 2010 RX350 with V/N: 2T2ZK1BA8AC036860. The salesman confirmed that this car was available and he was waiting for me and he knew the dealership about 2010 RX350 with V/N: 2T2ZK1BA8AC036860. The salesman confirmed that this car was available and he was waiting for me and he knew that I was coming to buy this car from Anaheim. I drove all the way from Anaheim(Orange County) to this dealership. The salesman called me two blocks before I got there and he told me the car was sold. I was shocked and I continued driving to the dealer to get the details. when I arrived at the dealership, I met the salesman and he was showing indifference and told me simply " this is how it goes with car business". I told him that there must be some kind of communication between the sales in regards to the cars being sold, it took me less than 90 minutes to get to dealership from the time the salesman confirmed that the car was available, and he answered that there is no such communications. I told him but what about customer service he answered " we care about customer service, but we care more about selling cars". I was very disappointed, I did not expect that from Jim Falk Lexus of Beverly Hills More

Michael made every effort to ensure that the process of leasing my new IS 250 went as quickly and as seemly as possible. As I had my previous vehicle in the Service Department, he helped me move all of my leasing my new IS 250 went as quickly and as seemly as possible. As I had my previous vehicle in the Service Department, he helped me move all of my personal belongings to my new car. He also gave me a quick tutorial on some of the new features in my new car. I would definitely recommend him and Lexus of Beverly Hills. Susan More

We are repeat clients of Michael Heredia. Michael helped manage every aspect of our lease in a thorough and professional manner. Great overall customer service experience. manage every aspect of our lease in a thorough and professional manner. Great overall customer service experience. More

Drove from San Diego after doing some research on the certified used cars. Spoke to Alex before arriving and he was very prompt with his responses and ensured the car we were interested would be on hold. certified used cars. Spoke to Alex before arriving and he was very prompt with his responses and ensured the car we were interested would be on hold. We arrived and picked out the car we want. We mentioned the car buying program and he was able to give us a very fair price on a 2013 RX450H with no haggling. The buying process went pretty smooth. Dealership isn't stuffy and didn't offer as much as other Lexus dealerships. Nevertheless we got a good deal so would go back there again to buy. More

My first visit to Jim Falk... my sister and I was assisted by Yury. Where do I start... very impatience with us, didn't really listen to what we were saying; it was like another sale, that's all he assisted by Yury. Where do I start... very impatience with us, didn't really listen to what we were saying; it was like another sale, that's all he wanted. Great customer service was not there at all. Then I saw another GS so I gave Jim Falk another chance. I called and asked for another Internet Sales, hoping it was not going to be Yury. Let's just say, because of Doug I found my GS and enjoyed my first experience with Jim Falk. He listened to what I wanted, was very patience with me, and returned my calls within 10 minutes. Now, that's Great Customer Service. Thank you Doug for helping me find my GS. I've been to 4 other Lexus Dealers within the past 7 months and Doug has been the most helpful and honest Sales. More

Elie is an incredible woman and saleswoman. She is extraordinarily knowledgeable, patient, thorough, and warm. It was a pleasure dealing with her. Elie is an asset to your company. We will make cer extraordinarily knowledgeable, patient, thorough, and warm. It was a pleasure dealing with her. Elie is an asset to your company. We will make certain to tell others about our excellent experience, and of course, Elie. More

From the moment I walked in the door I knew I was going to be treated with superb customer service. Danny greeted me with a friendly smile and seemed genuinely interested in my needs. He listened and helpe to be treated with superb customer service. Danny greeted me with a friendly smile and seemed genuinely interested in my needs. He listened and helped me figure out which vehicle would suit my personal and professional life along with making sure I was within my projected budget. Being that my career is in sales as well - I have sincere respect for a salesmen who doesn't come off as the stereotypical "car salesmen", Danny was extremely patient, professional, honest, and truly a great person to work with. I would not only recommend Lexus to all of my friends, family and colleagues but I would be sure they worked with DANNY!!!!! Trust me - you will leave a very happy man or woman! More