Lies, deception and dishonesty are a few of the words that come to mind when recollecting my experience at Jim Faulk Lexus this past Monday 2/4/19. I waited a few days to write this review to see if Jim Falk Lexus would call me to try to remedy the situation. This is a long review but I recommend you read this before buying a Lexus from Jim Falk so this doesn’t happen to you.
This all started when I found out I needed new tires on my Lexus RX450h. I called the Lexus dealership seeing if I needed the same brand tire per my lease agreement, and was greeted by a salesperson by the name of Fredi. I had 6 months left on my 3 year lease, with only 15k miles on it and she informed me that I was eligible for a lease upgrade and they would waive the fee for tire replacement and some other scratches I had on my car. She was very excited to take my car back she said this was a golden nugget I was sitting on with such low mileage that they could easily resell for a profit. I told her that I was only interested in doing this if I could “swap keys” for a new lease, meaning absolutely no other costs associated and I could pay the exact same monthly payment. I had 2 previous leases through Jim Falk Lexus, and the last time I upgraded my lease, it was as simple as just swapping keys, meaning no money down, and I got the same exact vehicle with the same features for the same monthly payment. She completely assured me that it would be as simple as swapping keys and to come into the dealership today to upgrade the lease. I also mentioned to her how I had a DMV appointment schedule today because of an error with my registration payment not being received by the DMV, and she told me that they had a DMV representative that works on-site and she would handle all that so just cancel my appointment (which took me a month to get). This looked like a great proposition on the outside, as I could fix all these car problems I was having through renewing my lease. I even cancelled clients and my fiancé rescheduled work just to make this happen.
Fast forward a few hours later, and I meet Ari, the salesperson who Fredi referred over to me to test drive the new Lexus RX450H. First red flag I should have caught on to was when we started talking about football and I disclosed I was a Patriots fan, was that he said he was also rooting for the Pats even thought he was from California. Everyone from California and New York knows that it’s practically sacrilegious in the sports world to root for a Boston team if you’re from one of those states, and vice-versa!
The test-drive goes well, and afterwards I noticed they had a new “L” model which was 4.5” longer and asked about pricing on that. Fredi then comes over and introduces herself, telling me there was no way I can get the RX450H for the $600/month I’m currently paying, and I would have to pay over $700/month for that car. WHAT!? The whole conversation on the phone was exactly for this!! She then tells me I can have a stripped down RX450H for that price OR presents to me an option for last year’s 2018 “L” model that is fully loaded for an extra $60 / month. I told them that this was completely unacceptable as Fredi outright lied to me on the phone just to get me into the dealership.
Several hours have passed at this point. I’m getting really hungry and upset. They then come back to me and tell me if I put down a $5k security deposit I can pay $625 / month. UM NO. I renegotiate and tell them I’ll put down $1,500 security deposit and can’t do a dollar over $625. keep in mind I am now downgraded from a 450 Hybrid, to a 350 L. Fredi then informs me to go test drive the car with Ari, and when I get back she is nowhere in sight.
Ari then starts negotiating with me, and tells me they can do $640/month with a $2k security deposit, and drive-off fees (first month + registration). I tell them $625 w/ $2k security deposit, and drive-off is my final offer and if they can’t do it then I’ll just go get my new tires and call it a day. Ari takes a moment to speak with a manager, then comes back with his hand out and tells me we have a deal. 5 hours later, and hungry beyond words, we finally have a deal (so I thought).
It’s 8pm at this point and we decide to order take-out for for all of us while we process the paperwork. I call up Cafe Gratitude and order dinner for us all, including Ari who gives me his order. Ari brings out all the paperwork, takes both our licenses, has us sign several pages of documents, and then shows us a price breakdown form which lists the costs of everything, and in the middle of it I see a $900 acquisition fee! I tell him this is once again unacceptable and if this can’t be waived I need to leave. Another 15 minutes later he comes back and tells me we have a deal and we are good to go. Thank the lord (so I thought).
After we finish up signing all the paperwork, the finance guy comes over and starts circling numbers on the page, saying this goes here and this is gonna go there, and then circles $2,000, on top of my first month payment and registration and says this is what I need to pay in order to make the deal work. We’re looking at over $3,500 at this point. I look at Ari and say “Oh no Ari, please make this stop. I can’t do this anymore”. Ari walks away, and then finance gives me with a cold stare. I tell him there’s no way I’m paying that extra fee as I’ve already compromised tremendously from the original promise Fredi gave me, losing the hybrid feature, downsizing my engine, and agreeing to pay $25 extra / month with a $2k deposit. The finance guy puts his hand out and says sorry no deal.
My fiancé and I look at ourself and say “What the F just happened.” Neither Fredi nor Ari are around to say anything and have left the office. 6 hours of my day completely wasted, work for both of us cancelled, DMV appointment missed, and now I have to go pay for the car salesman’s dinner. WOW! I can only imagine what the sales manager said the next day when he sees signed paperwork for a lease with the deal not being closed.
Unless Lexus comes back to me with the deal of a lifetime at this point, apologizing up-and-down, that car company is dead to me. What uncompassionate, lying crooks they are. ZERO customer loyalty to someone who had 2 Lexus vehicles prior. Buyers beware, these sales reps will deceive you to their grave to defeat you!