Jim Falk Motors of Maui

Vehicle Service I was assisted by one of your employee named Richard. Help me greatly. Work was quicker then I thought it would be. Would definitely come by again. I was assisted by one of your employee named Richard. Help me greatly. Work was quicker then I thought it would be. Would definitely come by again. More

Service Staff friendly and job well done on a timely basis!!!!!!!!! Good coffee, nice to know that there's a t.v. area, clean bathroom, etc. Staff friendly and job well done on a timely basis!!!!!!!!! Good coffee, nice to know that there's a t.v. area, clean bathroom, etc. More

Clear explanation of services needed. The service guy clearly explained the services needed. Time completed was close to what was mentioned. Courtesy ride offered, but just waited. I was The service guy clearly explained the services needed. Time completed was close to what was mentioned. Courtesy ride offered, but just waited. I was pleasantly surprised my car had been washed and cleaned. That has only happened twice before when my car was new. More

VERY PROFESSIONAL CASUA, PRODUCTIVE & FRIENDLY ENVIRONMENT. Welcoming hand to help.HASSLE FREE. This car been serviced only by Jim Falk Motors of Maui.From the time we purchased. Its been a great service for Welcoming hand to help.HASSLE FREE. This car been serviced only by Jim Falk Motors of Maui.From the time we purchased. Its been a great service for us and our car been providing a superb service for our transportation needs as well. My service records from 2008 to present 2019 (11 Years) is about 2"+ thick encounting, but it's all worthed for the safety of my family and now embarking for same service for the next generation for MY GRANDKIDS. Some might say a bit MUCH, but MY PEACE OF MIND for my family is PRICELESS. MUCH THANKS to Ryan Westberg for being there for us. He has the skill to connect at all levels of conversation, You need more of him. Jim Falk Motors is VERY LUCKY to have you my friend, More

No service I pulled in to drop my car for an appointment. Had to back up b/c a car two cars in front of me had to back out (rather than pulling 1 car forward to I pulled in to drop my car for an appointment. Had to back up b/c a car two cars in front of me had to back out (rather than pulling 1 car forward to free it up). I entered the office to drop my keys to find two guys behind the counter. 1 helping a customer in front of him with another waiting, the other typing on the computer/talking on the phone. After he hung up, I approached and told him I had an appointment. He nodded and kept typing and then asked me what the issue was. I explained, and the other guy spoke up that he would take care of me. Then he finished dealing with the other customer and walked outside. On the way back in he introduced himself and shook my hand, and went to deal with the next customer at his counter. They finished their transaction fast enough, but then as I walked up the agent said hello again and then walked out of the room. He returned a minute later and took my keys for the appointment, and estimated an 1.5 hour time frame. 2.25 hours later, I texted in to determine the status of the vehicle as I needed to get to a Dr. appointment. It would be ready in 15 minutes! But, after driving for 10 miles, the warning light came back on. It was only temporarily reset, which I had already explained I had tried. 2.5 hours for nothing. More

Sean is amazing! Professional courteous and efficient!!!Thank you fir great service and follow up on scheduling appointments. Plus having an awesome shuttle driver who Professional courteous and efficient!!!Thank you fir great service and follow up on scheduling appointments. Plus having an awesome shuttle driver who takes you and picks you up to shop! More

Good service The team was very helpful in helping me take care of my vehicles for me and my family. I would recommend checking out Jim Falks The team was very helpful in helping me take care of my vehicles for me and my family. I would recommend checking out Jim Falks More

Always great service! Ryan is very helpful! I have been going to Him for years. I brought my car in for an oil change and the check engine light was on. He figured out wha Ryan is very helpful! I have been going to Him for years. I brought my car in for an oil change and the check engine light was on. He figured out what was wrong with my car and we also got the filters changed that was due. More

Very professional! A previous estimate was very confusing as to what items needed to be addressed, and associated prices. Many thanks to Sean for his friendly profession A previous estimate was very confusing as to what items needed to be addressed, and associated prices. Many thanks to Sean for his friendly professionalism while accurately identifying and fixing failed components in my car. More

Charge “customer pay shop charge for repair order” GM needs to review the $2.00 customer paperwork charge. I went in for a safety check for the state of Hawaii yearly check and on my bill you charged GM needs to review the $2.00 customer paperwork charge. I went in for a safety check for the state of Hawaii yearly check and on my bill you charged me a $2,00 customer paperwork charge. This may not seem like a big deal, $2,00 but it is, as it indicates that you also charge the customer for other frivolous charges. This $2.00 charge is certainly affecting the way I feel about GM service. This is influencing my decision on whether to lease or buy again from this dealership. On the mainland there are many choices but here there is only one and they can certainly charge whatever they want because of no competition. Not like that in the real world. I hope that this review is seriously read by upper management who make these decisions to charge the customer. I am from Detroit and I have seen a whole lifetime of good and shady dealerships.. More