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Jim Falk Motors of Maui
Kahului, HI
858 Reviews
Friendly, local, low pressure car buying experience at Maui's largest automotive group. Shop all the brands in one stop - Nissan, Chevrolet, Hyundai, Buick, Cadillac, GMC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 858 reviews
June 25, 2019
Great experience Nissan Frontier purchase Friendly, efficient, professional service. I knew the vehicle I wanted. Staff helped me find it quickly. Price was reasonable. Total time was abou Friendly, efficient, professional service. I knew the vehicle I wanted. Staff helped me find it quickly. Price was reasonable. Total time was about three hours which is great. More
by HOOKIPA
Verified CustomerEmployees Worked With
Sarah Maes (note the survey section above did not have Nissan as an option of vehicle make. I just picked other brand in order to complete the survey.
Helpful June 25, 2019
Service Ryan always does a great job. Service is always prompt hes always clear on what's going I will definitely send my family friends here thank you. Ryan always does a great job. Service is always prompt hes always clear on what's going I will definitely send my family friends here thank you. More
by KUKUIPUKA7
Employees Worked With
Ryan Westberg
June 24, 2019
Easy Peasy Rick always makes it easy to schedule maintenance around my schedule he is awesome 10.0 We live in Napili so it’s not always easy to Bring our Colora Rick always makes it easy to schedule maintenance around my schedule he is awesome 10.0 We live in Napili so it’s not always easy to Bring our Colorado in More
by tonymenze
Employees Worked With
Rick in service
June 24, 2019
SERVICE 6/21/19 No long wait time Associate was helpful was contacted by text confirming my car for serivce and also when it was done shuttle is a great convenienc No long wait time Associate was helpful was contacted by text confirming my car for serivce and also when it was done shuttle is a great convenience More
by joanna10
Employees Worked With
Richard Pearson
June 23, 2019
No Aloha. Poor customer service. Employees at the service center have a negative attitude. My next vehicle will be a Tesla so we don't have to be treated like Poor customer service. Employees at the service center have a negative attitude. My next vehicle will be a Tesla so we don't have to be treated like trash. More
by JEFFREYNAVARES
Employees Worked With
I don't know his name.
June 21, 2019
Nick has been the best service guy for my Hyundai. Nick is awesome. I have been purchasing and servicing with Jim falk for probably 20 years now. Nick by far is the best ever. He redeemed my faith a li Nick is awesome. I have been purchasing and servicing with Jim falk for probably 20 years now. Nick by far is the best ever. He redeemed my faith a little . More
by britsrock
Employees Worked With
Nicholas
June 20, 2019
MY GENESIS LOVES THIS PLACE My recent service visit was going to be a long wait and I knew it. The staff kept me well informed, the coffee is great, the nearby lunch place was sh My recent service visit was going to be a long wait and I knew it. The staff kept me well informed, the coffee is great, the nearby lunch place was shown to me and it was great also. Rich Pearson (Hyundai guy) is a class act. Thanks for great Service JIM FALK HYUNDAI Brian Egan, Lahaina, HI More
by BrIANEGAN24
Employees Worked With
RICH PEARSON. SERVICE FOR HYUNDAI----same scores, Neal Drewry, Joe Aguinaldo
June 20, 2019
Great Service I received great customer service while my car was getting serviced. The service department was very busy and the wait was long but it was ok. I know I received great customer service while my car was getting serviced. The service department was very busy and the wait was long but it was ok. I know how hard it is to work short staffed. Everyone did a great job. More
by CATHERINEFCHASE
Employees Worked With
Ryan Westberg
June 20, 2019
OK, if you can afford it. The service is excellent and the staff are all very supportive. I just wish your services did not cost so much. I'm thinking of looking to see if Ma The service is excellent and the staff are all very supportive. I just wish your services did not cost so much. I'm thinking of looking to see if Maui has outfits like OilChangers or JiffyLube because I'm sure that their services are not only guaranteed but a log less costly. My predicted costs to change fluids on my next visit to Jim Faulk will be a whopping $1,100.00 ????? WOW!!! More
by PAULONMAUI
Employees Worked With
Uncetain about names.
June 20, 2019
coil (for the sparkplugs) replacement As fare as quality of work is concerned I am very satisfied. However, the work done was exceptionally expensive this time around. $430 for 2 coil re As fare as quality of work is concerned I am very satisfied. However, the work done was exceptionally expensive this time around. $430 for 2 coil replacements is a little over the top (you can get brand new OEM coils for $45 each and the time to replace them can't take more than 20 minutes. More
by TNIEMI
Employees Worked With
Richard (service)
