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Jim Falk Motors of Maui - Service Center

Kahului, HI

4.2
615 Reviews
Call Service Center (808) 270-2600

615 Reviews of Jim Falk Motors of Maui - Service Center

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May 18, 2024

Jim Falk Motors needs a better service area supporting multiple brands. Area is too crowded! More

by JPIERCE481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiya Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024

good fast service. it did go longer than estimated. but I was informed of the delay in picking it up. just fine More

by DCODERUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 16, 2024

there was very simple explanation for me to understand what was needed for my truck. More

by EKAWAHAKUI
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Jim Falk Motors of Maui responded

Thank you, for your positive feedback regarding your experience at Jim Falk Motors Of Maui. We strive to provide clear and straightforward explanations to ensure our customers understand what is needed for their vehicles. We appreciate your support and look forward to assisting you with your truck in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 15, 2024

Terrible Overall Experience 900 dollars to replace a valve cover gasket. Charged 3 percent to use a credit card. Charged over 100.00 to determine what had to be done. Oil leak was the issue but More

by OMALLEYPEOPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Kealoha-Jacobson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiya Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Westberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Darisay
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Jim Falk Motors of Maui responded

Thank you for taking the time to share your feedback with us. We are disappointed to hear about your recent experience at Jim Falk Motors Of Maui. We take your concerns seriously and would like the opportunity to address them. Please reach out to us directly so we can discuss and resolve these issues. We value your loyalty over the past 15 years and hope to regain your trust in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 15, 2024

Rick has always gone above and beyond in helping us take care of our fleet vehicles. Took care of a major problem that was covered under warranty on a timely manner that exceeded our expectations of repair More

by SURFRATMAUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Drewry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kealoha-Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Jim Falk Motors of Maui responded

Thank you for your kind words and for choosing Jim Falk Motors Of Maui for your fleet vehicle needs. We are thrilled to hear that Rick provided exceptional service and exceeded your expectations with the repair time. We appreciate your business and look forward to continuing to provide top-notch service for your fleet in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 12, 2024

Ryan really helped us out and made sure we had all our needs met promptly More

by NEW_ORLEANS504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Falk Motors of Maui responded

Thank you for your kind words! We are thrilled to hear that Ryan provided you with prompt and exceptional service. Our team at Jim Falk Motors Of Maui is dedicated to meeting all of your needs efficiently. We appreciate your feedback and hope to see you again soon! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 11, 2024

Natalie is very professional and a good communicator. She takes time to explain how long the wait will be. More

by ALANHODARA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Jim Falk Motors of Maui responded

Thank you for the positive review! We are delighted to hear that Natalie provided you with exceptional service. We take pride in clear communication and efficient service at Jim Falk Motors Of Maui. We appreciate your feedback and look forward to serving you again in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 10, 2024

Always professional and friendly. A pleasure to deal with and promptly completing service with a smile More

by hulax727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kealoha-Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Jim Falk Motors of Maui responded

Thank you for your kind words! We are delighted to hear that you had a pleasant experience with us at Jim Falk Motors Of Maui. Your satisfaction is our top priority, and we look forward to serving you again with the same level of excellence. Drive safely! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 10, 2024

They got my truck in for service in a timely manner and got the service done. They did a good job and no grease on the steering wheel. That's a plus... More

by MANLEYFARMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiya Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Jim Falk Motors of Maui responded

Thank you, Manley, for sharing your experience with Jim Falk Motors Of Maui. We're pleased to hear that we could accommodate your truck service promptly and efficiently. We take pride in maintaining cleanliness during our services, and we're glad to hear you noticed. Your feedback is appreciated, and we look forward to assisting you in the future. Sincerely, The Jim Falk Motors Of Maui Team

Helpful
May 10, 2024

Rick is always so helpful and accommodating in the service department. We always look forward to getting our oil changes. More

by LeilaLarson808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kealoha-Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Jim Falk Motors of Maui responded

Thank you for the kind words, Leila! We are pleased to hear that Rick provided excellent service during your oil changes. We appreciate your loyalty and look forward to serving you again at Jim Falk Motors Of Maui! Sincerely, The Jim Falk Motors Of Maui Team

Helpful
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