Jim Falk Motors of Maui - Service Center

Awesome service, so much aloha Quick and easy service, so much aloha and pride in their work ethic. Ryan is the man!! I personally don’t know a lot about vehicles, but Ryan took his Quick and easy service, so much aloha and pride in their work ethic. Ryan is the man!! I personally don’t know a lot about vehicles, but Ryan took his time to help me out and explain everything they were going to do. Told me exactly when my truck was going to be finished, hooked it up with the price, and he did it all with a smile. More

Easy in and out. Grant and Rick in the service department are always a pleasure to work with. Whether I'm waiting in the lounge or leave, they come through with the e Grant and Rick in the service department are always a pleasure to work with. Whether I'm waiting in the lounge or leave, they come through with the estimate of a finish time. More

Another great experience w Jim Falk Nissan All around successful visit. I liked the ability to communicate by text throughout the process. (From booking to when I was waiting in the showroom. All around successful visit. I liked the ability to communicate by text throughout the process. (From booking to when I was waiting in the showroom.) I had received a coupon by email for Oil and Lube Service for a promotional price that was actually cheaper than Walmart. Dealer quality service for an affordable price. I was sad to learn that Ron Hancock had left JF. He was a Service Manager extraordinaire. The people working the desk now are comparable to Ron. Sean took care of me this time and handled everything professionally. I have no complaints with him. I have long been a Goodyear or Walmart customer as it was a much better price, I am delighted to be able to get dealer level quality service. While waiting, I was checking out some items at the Parts Counter. The gentleman there was very friendly and helpful. All of the employees here seem to be happy with the company and that positive and friendly nature exists throughout the company, I have two observations or slight complaint. The service Dept was obviously very busy the day I took my 2016 Rogue in. i was told to expect a text indicating completion in about an hour and 15 mins. By the time I left it was almost 2.5 hours. Showroom is comfortable with internet. (Thank you). But not enough seats for the “waiters”. I found a chair in a remote corner which allowed me to work while I waited. Those arriving later were forced to just stand around. The other observation was that I was really surprised to see that massive amount of paper that was piled on the service agent desks. I think my visit encounter alone generated 10 pieces of paper. In the progressively paperless world we live in, I am a little surprised that they have not kept pace and still manage mountains of paper. More

Great Service Good Value. Good Environment. Good People. Good Service. Good Coffee. Good Snacks. Good Restrooms. Good Waiting Area. Ryan is AWESOME !!! He s the mai Good Value. Good Environment. Good People. Good Service. Good Coffee. Good Snacks. Good Restrooms. Good Waiting Area. Ryan is AWESOME !!! He s the main reason I love this place. More

Pleasant atmosphere and attentive service. Took my truck for its second service visit. When I walked in the Service Center, I was greeted by Rick. I had an appointment so he quickly checked m Took my truck for its second service visit. When I walked in the Service Center, I was greeted by Rick. I had an appointment so he quickly checked me in, asked if I would be waiting or I needed a ride. I was out the door in about 5 minutes. More

It's Needed I trust Nissan that's why I own a Nissan, so yes I bring my truck in for you to service it when I have a hot minute. All I ask is, Do what you say and I trust Nissan that's why I own a Nissan, so yes I bring my truck in for you to service it when I have a hot minute. All I ask is, Do what you say and say what you do. Just because someone wears a skirt doesn't mean she can't look under a hood. There are times I feel short cuts are taken only because a female brought the vehicle in. Sean was very helpful in explaining things I wasn't aware of. More

Loaner Freedom I was so grateful that Sean offered me a loaner car while I waited to be able to get something to eat, run errands around town, and take care of my do I was so grateful that Sean offered me a loaner car while I waited to be able to get something to eat, run errands around town, and take care of my dog. I really don’t like waiting for my car and the ability to use a loaner car really gave me the freedom I needed! Thanks More

timely They were very willing to help accommodate my schedule and quickly got the job done while I waited. I liked the detail they provided and showed real They were very willing to help accommodate my schedule and quickly got the job done while I waited. I liked the detail they provided and showed real care More

Excellent Service Experience at Jim Falk Booked our appointment online, so easy! Nick was great when we got there. Got a ride to lunch, and our car was ready earlier than expected!! Couldn Booked our appointment online, so easy! Nick was great when we got there. Got a ride to lunch, and our car was ready earlier than expected!! Couldn't have been any better!! More

Ryan was such an amazing customer service provider to me It was easy, great experience! Ryan helped me with all my belongings and with my child. My car was cleaned and fixed above my expectation It was easy, great experience! Ryan helped me with all my belongings and with my child. My car was cleaned and fixed above my expectation More