Jim Glover Chevrolet

I am writing concerning my recent experience at Jim Glover Chevrolet in Tulsa. I made an appointment to have the oil changed and the tires rotated on my 2015 Chevy Silverado. That was all I wanted done Glover Chevrolet in Tulsa. I made an appointment to have the oil changed and the tires rotated on my 2015 Chevy Silverado. That was all I wanted done. While waiting for the servicing to be completed a service advisor approached me with an engine air filter and a cabin air filter that obviously needed to be changed..He wanted to know if I would like them to accomplish this replacement and I explained that I normally replace them myself because I write the date installed on the side of the filter. He returned the filters to the mechanic working on my vehicle. At least an hour after I told him to put the filters back in because I did not want them to be changed I checked on the status of my vehicle and it was sitting outside completed. No one had told me it was done. I had been sitting at the dealership for nearly three hours for a simple oil change and tire rotation. I arrived at approximately 0950 for a 10am appointment. After leaving the dealership I drove to a local parts store and purchased the filters. When I got home to replace the them I found the air box for the engine filter had not been reassembled properly, only one of the four screws were attached and the glove box, which needs to be removed to access the cabin air filter had only the two easy to access screws reinstalled, the other two were loose. I am assuming that the service department thought they were doing me a favor by replacing the filters, however, I did not want this done. The fact that I was a mechanic my whole life made fixing what they left unsecured easy, but what if I was someones old grandpa and my vehicle was not returned in the same condition as they received it..This experience has left a bad taste in my mouth were Jim Glover Chevrolet is concerned. More

Honest. Patient. Efficient. Integrity. These are the words I would use to describe the salesman, Roque Benitez. I was treated with the upmost respect and he Patient. Efficient. Integrity. These are the words I would use to describe the salesman, Roque Benitez. I was treated with the upmost respect and he was patient with me while I choose different cars to test drive. He gave me a great deal and made sure that I was happy with the car I was choosing, and gave me peace of mind knowing I was covered with the Certified Pre-Owned Warranty. He even offered, to deliver my new pre-owned car to another town that I live in - because I'm uncomfortable driving in Tulsa traffic. I highly recommend Roque, and the team at Jim Glover Chevrolet! More

Our salesman Vance went above and beyond. We appreciated how he did everything to make everything as easy as possible for us. This dealership is 100% about making their customers happy. We We appreciated how he did everything to make everything as easy as possible for us. This dealership is 100% about making their customers happy. We love our new 2023 Tahoe. More

Vance made it so easy to purchase my car. He was friendly and caring made everything a easy transaction. He was friendly and caring made everything a easy transaction. More

Everyone was super friendly. The salespeople were not pushy. They were quick, fair, and trustworthy. The salespeople were not pushy. They were quick, fair, and trustworthy. More

Marte has been excellent to work with. Great follow up, responsiveness and product knowledge. He has made the entire buying process simple and easy. Great follow up, responsiveness and product knowledge. He has made the entire buying process simple and easy. More

Vance is an amazing person. He is very personable and professional. He works to get things done in a quick, but efficient manner. Very thankful for him. He is very personable and professional. He works to get things done in a quick, but efficient manner. Very thankful for him. More

Where to begin -- Courteous, Professional, Outstanding service! Dealership is located in Oklahoma and I'm from NYC...Excellent communication, no games! Vance picked me up at the airport with the vehicle service! Dealership is located in Oklahoma and I'm from NYC...Excellent communication, no games! Vance picked me up at the airport with the vehicle , providing me with an opportunity to test drive it back to the dealership, once we arrived was kind and professional enough to have their service department put the vehicle on the rack and allowed me to inspect the entire undercarriage. I had to travel 1700miles to receive Excellent service from Vance and his dealership. Already has me thinking of buying another car from him! More

It was such a wonderful experience. Hassle free. Vance is super nice, professional and great to work with! Hassle free. Vance is super nice, professional and great to work with! More

Kris and Emily made this process very delightful for me. They really listened to everything I wanted and found me a perfect ride! Thank you guys!!! They really listened to everything I wanted and found me a perfect ride! Thank you guys!!! More