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Jim Norton Chevrolet - Service Center

Broken Arrow, OK

4.6
68 Reviews

68 Reviews of Jim Norton Chevrolet - Service Center

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January 20, 2024

Chris Freisen is a huge asset to the service department! Great with customers, very informative, and friendly. More

by Caylynbranstetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Freisen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Norton Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Courtney, Jim Norton Auto Group

January 19, 2024

Mr Mccollum was very attentive to making sure my vehicle was running smoothly, he even contacted me afterwards to make sure i had no more concerns. More

by Syfymom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Norton Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Courtney, Jim Norton Auto Group

January 19, 2024

I highly recommend Michael Graves when visiting Jim Norton Chevrolet. He always goes above and beyond to help with any issue I’ve had. More

by cdgrav66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Norton Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

January 19, 2024

Was very happy with Mike McCollum getting me in and out on service at a time that was convenient for me and even had an engine rebuilt which he stayed in constant contact on time and cost. Just bought a ne More

by garyconrad47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Norton Chevrolet responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Courtney, Jim Norton Auto Group

December 28, 2023

Todd Galliart took all the stress out of getting new tires I did not have time to go and wait for new tires to be installed He had my car picked up and returned to me at my work and I was able to take More

by leal2167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Galliart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Jim Norton Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Courtney, Jim Norton Auto Group

November 17, 2023

I bring my Chevy SS sedan here because it's a special car and I only want people working on it who have trained on GM vehicles. I appreciate the service reps that help me. More

by cindyalei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palliota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Jim Norton Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Courtney, Jim Norton Auto Group

October 26, 2023

He has no clue about customer service period. And he never apologized to my wife I would not hire this guy specially for customer service More

by Kennethconner33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Graves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Jim Norton Chevrolet responded

Thank you for sharing your concerns, we have shared these comments with our management team for review. In the meanwhile, please feel free to reach out to Ben Johnson, Sales Manager,bjohnson@jimnortonchevy.com, (918) 615-2996. Sincerely, Courtney, Jim Norton Auto Group

September 10, 2023

Chris is a professional who cares about his customers and sees that they get the best quality service. He helps ensure that their vehicles are properly maintained. More

by Phil.borden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Freisen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juliette Harvie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Jim Norton Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Courtney, Jim Norton Auto Group

May 09, 2023

Friendly and helpful, got me in for oil change and tire rotation, noticed a "popping" noise in my cars rear, verified my warranty and got me scheduled to resolve. More

by Jamesjasonwoods
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
May 10, 2023 -

Jim Norton Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 23, 2023

Chris Friesen I service department is awesome. He makes sure everything is taken care of. More

by zasphaltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freisen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Jim Norton Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

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