Jim Norton Toyota Tulsa

Great service! Robert Blocker is absolutely the best sales person I have ever dealt with. Thank you for your help and for keeping me informed. Robert Blocker is absolutely the best sales person I have ever dealt with. Thank you for your help and for keeping me informed. More

Working with Brandon Terry was a breath of fresh air. He is a thoughtful human being who genuinely cares about helping people. From my humble perspective, after purchasing more than thirteen vehicles thr He is a thoughtful human being who genuinely cares about helping people. From my humble perspective, after purchasing more than thirteen vehicles throughout the years all over the country, this is a rare breed when it comes to folks who sell cars. Brandon is insanely knowledgeable about Toyota vehicles and is more than willing to share what he knows. He was extremely patient with us throughout the entire buying process and went out of his way to make sure we were getting the best deal possible. He was transparent about everything, each step of the way, and was always available via phone or text message, which meant a lot to us because we are not local to Tulsa. Without a single ounce of reservation, I give Brandon Terry at Jim Norton Toyota in Tulsa my highest level of recommendation to anyone in the market to purchase a new Toyota vehicle. More

We were very excited to purchase a new car from this dealership. We got on the wait list for our dream car and waited to hear good news on the arrival of the car. The dealership did a great job of findi dealership. We got on the wait list for our dream car and waited to hear good news on the arrival of the car. The dealership did a great job of finding the car much sooner than we expected. Although, the car arrived when we were out of town for business, so could not pick it up the day it arrived. We had to fight for the dealership to hold the car until our return with threats of easily selling it to another customer who could buy it sooner. After negotiations, the dealership agreed to hold the car for us. We asked where it would be held: the front of the dealership. We requested the car be secured in a open parking space in the back to protect it until our return, since it was essentially a sold vehicle. Again, we had to fight for this, but they did oblige. The dealership would not lose any money in either of these cases to care for our car and work with us to make a sale. Had they been willing and cheerful about working with us to make the sale, this would be a much different review. The enormous sign in their dealership says 'Your Service is Our Pleasure' but this was not the case. Then the fact that the car was parked at the dealership for a short time at no cost to the dealership was used against us in negotiations in the form of a $600 increase in price on a previously agreed upon item and decreased flexibility in negotiations. This fact was brought up many times to be used against us throughout the process of buying the car as an excuse to not consider any of our negotiations/ requests. I can list more examples, but I will end here. I felt as though we had to fight for customer service rather than the helpful, positive customer-focused service they advertise. To end on a positive note, our salesman was wonderful throughout the process and it is unfortunate he has to work under this leadership. More

They got the suv I wanted, color everything and I bought it. What more can I say it. What more can I say More

Couldn’t have went any smoother! Always had good experiences with this dealership. Third car we have purchased here Always had good experiences with this dealership. Third car we have purchased here More

EXCELLENT deal! i found exactly what i wanted and got it. i bought a 4runner a few months earlier and my transportation needs changed. i was treated better than i ha i found exactly what i wanted and got it. i bought a 4runner a few months earlier and my transportation needs changed. i was treated better than i had anticipated! cartwheels all the way home ❤️🎈❤️🎈shout out to Bo and every person i encountered at Jim Norton! shop local y’all 🤩 More

Zack was a wonderful salesperson! He listened when I told him what I wanted to spend and was very informative on prices. Thank you zack! He listened when I told him what I wanted to spend and was very informative on prices. Thank you zack! More

The dealership was very professional. The staff were very helpful, and I had an all around positive experience. Zach was absolutely great and found the exact vehicle I was looking for in The staff were very helpful, and I had an all around positive experience. Zach was absolutely great and found the exact vehicle I was looking for in an incredibly timely manner, answered all of my questions, and made the process very easy. More

Greeted very warmly from the get-go. Beu was extraordinarily helpful throughout the process. Would immediately recommend any living soul in the 918 to purchase a car from here. Beu was extraordinarily helpful throughout the process. Would immediately recommend any living soul in the 918 to purchase a car from here. More

So awesome to meet Wes. His attention to detail is amazing and staying in touch with the potential buyer was 2nd to none. You can tell he cares about making sure you are in the car your family needs. amazing and staying in touch with the potential buyer was 2nd to none. You can tell he cares about making sure you are in the car your family needs. Will look him up the next time around. By the way we LOVE our new 2022 Highlander! More