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Jim Norton Toyota Tulsa
Tulsa, OK
3,307 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989.
When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you.
We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,307 reviews
December 08, 2020
The best car buying experience I have ever had. Devin made the transaction pleasant and anxiety free. Every question I had was answered and every thing I was told was followed through to the signing of made the transaction pleasant and anxiety free. Every question I had was answered and every thing I was told was followed through to the signing of the documents. And, 90% of the transaction was handled over the phone with Devin being extremely attentive and personable. Also, Sara in Finance spent about 15 minutes on the phone with me and had the paperwork done quickly and exactly like she said it would be - down to the last detail. I have nothing negative to say. More
by murrayt123
Employees Worked With
Devin Roberts, Sara Knowlton
December 02, 2020
Sales was great! Finance was terrible. Very pushy and lots of double talk. Now I can’t get my warranty cancelled. I haven’t heard anything back in over a week. Plus, don’t leave without a paper copy of y lots of double talk. Now I can’t get my warranty cancelled. I haven’t heard anything back in over a week. Plus, don’t leave without a paper copy of your paperwork! They gave us a flash drive with nothing on it! I have been trying for two weeks to get a copy emailed to me. More
by Lindsey
November 23, 2020
Mr. Ellison listened carefully to what I wanted in a car and he was aware of the circumstances around selling my RAV4 to my niece. He worked with me for a couple of days and got the car in that I wanted. He and he was aware of the circumstances around selling my RAV4 to my niece. He worked with me for a couple of days and got the car in that I wanted. He was very professional and friendly. More
by brintonscarly
Employees Worked With
Other Employees :
Kayla Hemphill, Shelly Smith, Natalie Dennis, Scott Middleton
November 23, 2020
Luis was great everything was quick and he executed everything in his power ASAP! My mother bought a new Rav 4 at this dealership! We are both pleased! everything in his power ASAP! My mother bought a new Rav 4 at this dealership! We are both pleased! More
by tjwillhite44
Employees Worked With
Luis Rivas
November 20, 2020
We have purchased 6 vehicles from this dealership and that right there says a lot. I love my new Tacoma and the whole process of purchasing it was great. Luis. was so helpful and had the truck I was inte that right there says a lot. I love my new Tacoma and the whole process of purchasing it was great. Luis. was so helpful and had the truck I was interested in ready when we got there and was very knowledgeable in answering all of our questions. The paperwork process with Cassidy was even pleasant. We highly recommend the Jim Norton dealership and tell our friends about the great purchasing process and service we have always received More
by Danny Earl a.k.a. Santa
Employees Worked With
Luis Rivas
November 17, 2020
I bought a truck in the beginning of September. First, they failed to produce a title within 30 days. Then, they made a deal with my bank behind my back which ended in me overpaying Jim Norton my first mo they failed to produce a title within 30 days. Then, they made a deal with my bank behind my back which ended in me overpaying Jim Norton my first months payment by $30. I still have not received the $30 refund. I have spoken directly with the finance manager, Todd, on more than one occasion and they still have yet to send me a $30 check, even after telling me they would. This has been going on for weeks. I will not be returning for my next purchase. More
by Lucarter84
November 12, 2020
Robert was very helpful in finding me the car I was looking for and making sure all my wants were met! Thank you so much! looking for and making sure all my wants were met! Thank you so much! More
by DM
November 11, 2020
Service is not friendly, attentive. A simple thank you or how are you not heard in interactions.. Several people available but no one giving courteous updates while waiting or how are you not heard in interactions.. Several people available but no one giving courteous updates while waiting More
by keeseemarshall390
Employees Worked With
November 04, 2020
Kevin was awesome! He was so friendly and provided everything to cater to my car rental needs. I highly recommend you going in to see Kevin! He’s the best. everything to cater to my car rental needs. I highly recommend you going in to see Kevin! He’s the best. More
by Devaughn W.
Employees Worked With
