Jim Norton Toyota Tulsa

Thank you Matthew Erwin for helping me find the right car. I love my rav4. Brandon Lewis thanks for working with me on a deal and giving me what I wanted on my trade in. Sarah thanks for searching a g car. I love my rav4. Brandon Lewis thanks for working with me on a deal and giving me what I wanted on my trade in. Sarah thanks for searching a great interest rate for me. Jim Norton is the best always has been for me. I am always referring my friends and family too yall More

Very Professional and very easy and quick to work with! Robert Blocker and Stefan Gerlei were both professional and courteous. Both of these men made our purchase a breeze! Would recommend this dealership Robert Blocker and Stefan Gerlei were both professional and courteous. Both of these men made our purchase a breeze! Would recommend this dealership and these employees to anyone! More

Very satisfied. I have purchased two vehicles there recently. If you go, ask for Zack Ellison, he was a pleasure to deal with. I will be back. recently. If you go, ask for Zack Ellison, he was a pleasure to deal with. I will be back. More

Josh pippinVery Professional and friendly easy to work Josh pippin Very Professional and friendly easy to work with. Josh has great people skills. He answered all my questions about my Truck and explained Josh pippin Very Professional and friendly easy to work with. Josh has great people skills. He answered all my questions about my Truck and explained what was done. More

We had a great salesman who worked with us to get a price that made us both happy. My husband and I love our awesome new car! that made us both happy. My husband and I love our awesome new car! More

Robert is very professional and knowledgeable. He was very respectful of my time and made my 4Runner purchase a breeze. I would highly recommend working with Robert on your next vehicle purchase. Chase w very respectful of my time and made my 4Runner purchase a breeze. I would highly recommend working with Robert on your next vehicle purchase. Chase was also very good to work with on the finance side of the transaction. More

Mike was great with customer service, he was never pushy and always so kind!! Need more dealers like him!!! He didn't talk me into anything, just had me very well informed!! I respect that!! and always so kind!! Need more dealers like him!!! He didn't talk me into anything, just had me very well informed!! I respect that!! More

Outstanding experience with sales rep Matt Erwin, I had a pretty crappy time with another local toyota dealership so his approach was much needed. The fact is that I had no plans on making any purchases but pretty crappy time with another local toyota dealership so his approach was much needed. The fact is that I had no plans on making any purchases but Matt and the dealership as a whole bent over backwards to get me exactly what I wanted. All of this was done without any creep salesman tactics or pressure. Jim Norton Toyota and specifically Matt Erwin worked for my loyalty and they got it big time. Thanks for treating me right. More

Thanks, Matt Erwin! You were extremely helpful and I'm very happy with the car. Thanks for getting me a great deal on the Toyota Camry SE! very happy with the car. Thanks for getting me a great deal on the Toyota Camry SE! More

The sales consultant was a very polite idiot. He told us the Platinum Tundra had heated steering, it did not. He told us it had TRD exhaust, it did not. Instead of going over the car features he told me to the Platinum Tundra had heated steering, it did not. He told us it had TRD exhaust, it did not. Instead of going over the car features he told me to download Toyota engage app, which turns out only employees are authorized to access. . When we asked if we could swap out the wheel he said “sure”, but then 1800$ was added to the bottom line for less expensive rims. We asked if we could keep the wheels that were taken off he said “no we don’t do that.” After talking to the GM we were given the original wheels. When confronting Matthew about all these issues after purchasing the vehicle he became defensive and said he was just a consultant. We believe it’s his job to know the details of the vehicles. Additionally I believe it is poor customer service to send a vehicle off the lot without reviewing the features, not to mention possibly unsafe. I had to ask if he would schedule an appointment with a technology specialist to get my questions answered. Another bad experience was the Financial consultant seemed to lie or at least mislead me on the warranties as to coerce me into buy additional coverage. As I was leaving I asked if I needed to pay. Everyone was surprised I hadn’t written a check. Left arm doesn’t know what the right arm is doing. Lastly, I was not provided the window sticker after paying. I’ve always had this with all my vehicles. Apparently a new is being ordered. We will see if I’m contacted or if I have to continue to follow up. We cannot recommend Jim Norton Toyota as a good place to buy a vehicle. Hopefully service will be better. More