Jim Norton Toyota Tulsa

A nightmare made better by Jim Norton Toyota! The Jim Norton Toyota service center performed in an extraordinary way when my brand new Toyota Camry broke down (not the car's fault, as it turned ou The Jim Norton Toyota service center performed in an extraordinary way when my brand new Toyota Camry broke down (not the car's fault, as it turned out!). When I began to experience electrical problems, they scheduled my service quickly and efficiently, But when I called back later that day because the car wouldn't start, they quickly connected me with Toyota Care and arranged for me to deliver the car to them that same night, instead of at my service appointment 3 days later. It took so long for the roadside service provider to get the car started that I arrived at Jim Norton minutes after they were scheduled to close. But I phoned them in transit and told them I was on the way, so the Service Center and the Tyson Hoyt in the rental car department both stayed open to receive my car and provide a loaner car for me to drive. Zac Perry did a super job of checking me in and Tyson was friendly and expeditious in providing an excellent Corolla as a loaner. As the service center diagnosed the problem with my Camry, Kaylee James kept me informed every step of the way. The good news is that the problem was not Toyota's fault but the result of a rodent that had chewed through several wires. Kaylee was very sympathetic and walked me through all the processes of repair and remediation. When I picked up the car, the repairs cost $150 less than their estimate. Every aspect of the service was perfect, well beyond expectations. I would recommend Jim Norton Toyota's Service Center to one and all. More

2nd time around I had a 2002 Sequoia that I kept for 8 years with no service problems or mechanical issues. It was bulletproof. After 4.5 years with a BMW, I missed I had a 2002 Sequoia that I kept for 8 years with no service problems or mechanical issues. It was bulletproof. After 4.5 years with a BMW, I missed that reliability. The BMW was a great car and fun to drive, but it was beginning to have expensive maintenance issues. I needed something with some hauling capability, So I decided that a Tundra was the way to go. More

First time buyer Never having purchased a car on my own before the two gentlemen that helped me were wonderful! Wilford Friday Jr, respectably goes by "Friday" was not Never having purchased a car on my own before the two gentlemen that helped me were wonderful! Wilford Friday Jr, respectably goes by "Friday" was not the typical salesman. He didn't talk non stop or throw facts at me that I did not care to know or was not ready to adsorb. In fact, I literally drove my Toyota Venza two miles down memorial and decided that I was ready to do some paperwork with absolutely no pressure. My boyfriend and I never had to ask him "to give us a moment" aka let us talk privately. He just naturally let us be customers and gave us some time. I intended on test driving this vehicle and waiting until February to purchase. So, because we were very bad closing time conscious customers Friday ended up staying two and half hours past closing without a sign of aggravation or impatience. He even met My boyfriend at the dealership on his day off to retrieve something I left in my trade in. Our finance representative, Mr Brain Smith was equally helpful, friendly, and willing to stay late as well as keep in contact with me the following day about my loan on HIS day off! I was very impressed by this pair at Jim Norton. It was much different at other Toyota deals around town where I was not comfortable or was not given much privacy to make a decision. I will be calling Jim Norton tomorrow and bragging about this customer service! If you're in the market for a Toyota I suggest the above mentioned pair and Jim Norton. Happy buying! More

The Easy Sale I had been doing fairly intense research on vehicles for about six months and had been to 6 different dealers. My wife and I knew what we looking I had been doing fairly intense research on vehicles for about six months and had been to 6 different dealers. My wife and I knew what we looking for. Met Robert first and he makes you feel at ease. My wife said they were genuine. No pressure. We just needed to define what we would get with different trim packages. Robert was great with answering all of the questions and getting the vehicle we wanted. He introduced us to the service dept. and what we could expect from them. Nick was a delight to work with on financing. He made it easy to give up all of our money. We could not have asked for more in our experience in buying a new vehicle. I have no reservations whatsoever in recommending Jim Norton Toyota. Excellent group of folks to work with. More

Making a vehicle purchase enjoyable We have purchased two vehicles from this dealership within an 8 month period. They will make your purchase very enjoyable, free water, honesty, int We have purchased two vehicles from this dealership within an 8 month period. They will make your purchase very enjoyable, free water, honesty, integrity, no high pressure. They have a small cafe with other drinks such as coffee and tea, sandwiches if you get hungry while they get your vehicle ready. Very impressive dealership. More

product knowledge I appreciated their honesty , They had good product knowledge which is important to me, They didn't try to xx me with answers to things if they didnt I appreciated their honesty , They had good product knowledge which is important to me, They didn't try to xx me with answers to things if they didnt know, , A customer should never know more about a product than the salesperson selling it More

7th Toyota - 1st from Jim Norton This was our 7th Toyota (first time with this dealership) and Robert made it easy to get the options we wanted for this car. Easy to work with and ha This was our 7th Toyota (first time with this dealership) and Robert made it easy to get the options we wanted for this car. Easy to work with and has a warm personal style. More

No run around Excellent customer service, no silly bs, the price could have been a bit better but they did a great job working with me for the most part. First time Excellent customer service, no silly bs, the price could have been a bit better but they did a great job working with me for the most part. First time using this dealership and after this experience it definitely won't be my last. Kevin Metzinger was perfect. More

Third car from Jim Norton This is my 3rd car from Jim Norton and my 2nd Rav4. While there were hiccups along the way Jim Norton kept their word and went above and beyond. Ver This is my 3rd car from Jim Norton and my 2nd Rav4. While there were hiccups along the way Jim Norton kept their word and went above and beyond. Very pleased and looking forward to doing business in the future. More

Second Tundra from Jim Norton Toyota Second Tundra plus sent brother in law to dealership. Where he bought his first Tundra. I like to deal with Robert Blocker. I feel he is working for a Second Tundra plus sent brother in law to dealership. Where he bought his first Tundra. I like to deal with Robert Blocker. I feel he is working for a good balance for me and dealership on pricing. He is knowledgeable on vehicles and options. He also keeps you updated if have to order a vehicle. Love the service department and waiting area is very comfortable . Dealership will work with you if an issue might arise in the future. Very happy with purchase and relationship with dealership and staff. More