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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,348 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,348 reviews

March 30, 2024

The service was good but only after I didn’t accept the first option which they said that the noise was normal…after I argued was when they had another look and “founded” the problem. Now I am still waiti More

by WILLIANSTERRA1307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Lineback
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for providing this feedback about your experience at Jim Norton Toyota. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 30, 2024

Jen Cantrell was very knowledgeable and friendly and helped me get all my issues resolved with my truck. More

by BOB.BRANAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Bob, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jen went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

Jim Norton Toyota Tulsa was super helpful with my car repairs and did an excellent job. More

by M
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your kind words! We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

Our salesman was the best. We got in and out really fast. I love my new car. More

by GENEVAROBB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelton Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

Took my 2018 Tundra in for an oil change and tire rotation, had a good visit. My advisor was Makayla Harmon and I thought she did a very good job. More

by Dave4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, Dave! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Makayla was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

David got my 2 issues taken care of for me. He tested issues to make sure they worked. More

by dmurawa
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know David went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

They were wonderful! I got right in and right out when I got my oil changed. More

by cherylkrowsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Montgomery
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your feedback, Cheryl! We're glad to hear that you are consistently impressed with the service we offer here at Jim Norton Toyota. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

I just say Excellent quality and service. Thank you. See you next service . Appreciate it. the best More

by johan-arevalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rampp
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

We have taken our vehicles to Jim Norton Toyota Tulsa for many years. Our service advisor, David Holmes, and mechanic Nick are excellent, and they take such good care of us and our vehicles. More

by gardnerclaudia
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

Everyone was very personable and professional. I like Jim Norton Toyota and will continue to do business with you More

by JMCC1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

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