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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,401 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,401 reviews

March 28, 2024

Check in process is too lengthy although Rachel was very good and communicated extremely well. More

by JanP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department. We are glad that Rachel provided you with a positive experience and appreciate your patience for the extended wait you encountered. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. We are always looking for ways to improve our process, if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 28, 2024

They got me in and out of the door in a quick turn around time. More

by daphdc21
Service Time
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 28, 2024

David was very helpful and responsive! Will plan to use him again in the future More

by geoffjhager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us, Geoff! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy David was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 28, 2024

Had a great experience with everyone there. First time customer and it was a great experience. More

by SHACKELFORDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neng Yang
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Mar 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience and we welcome you to the Jim Norton family! I will share your comments with our team and we look forward to working with you again down the road. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Great experience from sales to service nice and clean environment and fast pace to get you in and out More

by C_MORGAN43_43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Freer
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Fast and very polite. Kept me updated on progress. Notified immediately when the work was finished. More

by BETTYBUSH5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla Harmon
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us, Betty! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

The "service Advisors" need some schooling in interaction with customers. A smile would be nice. More

by dtandkt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback. It has been shared with our management team for further review. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Auston in the service department always takes great care of our vehicles. This visit was no exception! Prompt and communicative! More

by Janice_Koss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, Janice. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Austin was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Took 1 1/2 hours to install wiper blades and check air in tires. Was not notified when it was ready and I went to see about the long wait. More

by muscogeekat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Great service. Did not meet timeline promised, but made sure we were happy with the outcome. Made us feel like more than a number. More

by MELANIEMINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review, Melanie. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

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