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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,325 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,325 reviews

February 23, 2024

Excellent experience! Very professional and friendly and timely! Good job on serving parts at a reasonable price. More

by MKMILLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makinsie
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Feb 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 23, 2024

Very good experience. Service is prompt, professional, and friendly. Customers are informed of any changes needed, and estimates of finish time are good. Texts keep the cu More

by LING7WD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

February 23, 2024

They were extremely friendly, and they serviced my car quickly and efficiently. I'll be back. More

by jenniemcnaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Your compliments and kind words mean so much to us and our team, Jennie! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Courtney, Jim Norton Auto Group

February 23, 2024

Been coming here for 20 years. I have purchased 5 vehicles here and plan to purchase future vehicles for my four kids in the future. I lost my husband in Sept 2023. I need a place More

by AMANDADIXON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Barlow
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Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Amanda, we can't thank you enough for your kind words and loyalty to Jim Norton Toyota, and are so glad to hear that you trust us with all of your vehicle needs. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you and your family again soon and please don't hesitate to reach out if you have any questions about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 23, 2024

Lisa was great to work with! . She made the process easy and was very professional More

by RTWARD918
Recommend Dealer
Yes
Employees Worked With
Seth Pinkerton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Tarrant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Lisa assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

February 23, 2024

Jeffrey is the best! !! He’s very knowledgeable & a very kind human. I will continue to use Jim Norton More

by pattiella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Jeffrey was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

JN Service and Parts Departments are on point. Staff is knowledgeable and customer oriented. I'll certainly be back. More

by joeknappusmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Hale
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Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated, Joe! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

Person rotating tires needs to recheck hub caps. Every times i have to secure one More

by ccstuckey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

Who is Seth? Love the car. I just wish it came sooner. Frank was easy to work with. More

by ANGIE.MILLINGTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Freer
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Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review, Angie. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. You asked about ‘Seth’, we have a Sales Consultant named Seth as well as Seth Pinkerton, Sales Manager. Please reach out if you have any additional questions or if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our New Car Director, Gibson Freter, at 918-250-6888, Gibson_freter@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

More interested in doing their inspection and telling me what all was wrong with my car, than they were fixing my problem. Total time there was WAY too long. I was led to believe my recall problem would b More

by JUDY.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Holmes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share these concerns. Our management team is currently reviewing the specifics mentioned. Unfortunately, we cannot identify you by your username. Kindly reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may address your concerns directly. Sincerely, Courtney, Jim Norton Auto Group

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