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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
678 Reviews
Call Service Center (918) 215-3786

678 Reviews of Jim Norton Toyota Tulsa - Service Center

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June 06, 2024

Jim Norton Toyota is a great place to go if you want professional, friendly service and no-pressure sales. They walk you through everything and answer all your questions. I especially appreciated the te More

by Carshopper2019
Recommend Dealer
Yes
Employees Worked With
Bill Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words about your experience at Jim Norton Toyota. We are delighted to hear that you enjoyed our professional and friendly service, along with our no-pressure sales approach. We always aim to provide a seamless experience for our customers, so it's wonderful to hear that you felt well taken care of during your visit. We appreciate your business and look forward to welcoming you back in the future. Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

The Sales Person was very friendly and helpful. He answered any questions I had and explained things super well.He was super prepared and understanding. I am very happy with my new car. More

by HETALIA_LOVER101
Recommend Dealer
Yes
Employees Worked With
Kade Stuart, Eric Vincent
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Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us! We are thrilled to hear that our salesperson provided you with excellent service, answered all your questions, and made sure you felt informed and comfortable throughout the process. We're delighted that you are happy with your new car from Jim Norton Toyota. If you ever need anything in the future, feel free to reach out. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

Not really check vehicles engine and everything than still good will say fair and no change oil wil say change oil and cost money. More

by CSMUNGPI77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

Service is generally good, BUT! !! I have had to ask every time we get our Camary serviced, that our car gets cleaned/washed like every other customer. NEVER happens!!! More

by GEORGE.UPKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

We are extremely thankful for our customers and value their honest feedback. Thank you for sharing these concerns, which are now under review with our management team. You are invited to contact our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at any time – we welcome your call. Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

Order to do work done quickly. Very courteous. Work done in reasonable time frame. No problems. Good job as usual. More

by CHARDAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your positive review and for choosing Jim Norton Toyota. We are delighted to hear that you found our service quick and courteous. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 04, 2024

My service advisor is Daniel Rampp. He is knowledgeable, friendly, efficient, and took care of my issues. Thanks! More

by randolph philpot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rampp
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Jun 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review, Randolph! We are thrilled to hear about your great experience with Daniel at Jim Norton Toyota. We will make sure to pass along your kind words to him. Please don't hesitate to visit us again for any future needs, and feel free to share your experience with others. We appreciate your business! Sincerely, Courtney, Jim Norton Auto Group

June 04, 2024

As usual, David was professional and addressed my issues and concerns. I will be back. More

by thornbrughmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Norton Toyota Tulsa responded

Mike, thank you for your positive review of Jim Norton Toyota! We're thrilled to hear that David provided you with professional service. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 04, 2024

In general I am extremely pleased at Jim Norton ‘s Dealership. In particular my long time selection of Josh Pippin as my primary Service Representative has been rewarding. More

by jmabry50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your 5-star review of Jim Norton Toyota! We're thrilled to hear that you are extremely pleased with our dealership and that Josh has been providing you with exceptional service. We appreciate your continued loyalty and look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

Always happy with service here! Words words words words words words words words words words More

by perre.hoang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know so that’s what ya get
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Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your positive experience with us, Perre! We truly appreciate your kind words and your continued support. We look forward to serving you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

I asked to have tire light looked at and they didn’t. I haven’t had time to schedule an appointment. I’m a very busy person and I asked for this to be taken care of when I came in but someone dropped th More

by livinit2day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember who helped me
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Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback. It has been shared with our management team for further review. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

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