Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
679 Reviews of Jim Norton Toyota Tulsa - Service Center
Sort by
April 21, 2018
David Holmes does Excellent and Outstanding Customer Service Mr. David Holmes has been our service representative for us for several years and ALWAYS he has been OUTSTANDING in delivering excellent service for u Mr. David Holmes has been our service representative for us for several years and ALWAYS he has been OUTSTANDING in delivering excellent service for us. He is always smiling, friendly, helps with any questions we have, and delivers quick and professional sevice every time we have our vehicle serviced. If we ever buy another vehicle one day, it would be a Toyota due to the fact we want him to be our representative when we need service. Don and Rosalee Skorvaga Tulsa More
by Rosalee
Employees Worked With
November 26, 2017
SO frustrating! I? hit a curb. It took 6 trips to get repaired. The last time they kept the car for 10 days. Every time I? went they had either failed to order the I? hit a curb. It took 6 trips to get repaired. The last time they kept the car for 10 days. Every time I? went they had either failed to order the right part or there was a new part that was suddenly needed, or the alignment was still out. Until I? threw a fit, I’m sure no one actually drove the car. After they were finally done, I? got a notice in the mail there are axel/differential problems - not something that was every brought up in the 6 visits. When I? wondered what was happening with my car, I? called the service writer; he didn’t call me. I? am sorry I? bought my car there because I? will have to go somewhere else for warranty work. And I? have to figure out if there is now a differential problem and deal with that. More
by 2017 Toyota
Employees Worked With
Dakota Jacoby
August 25, 2017
Word of advice Just a word of advice. Get everything off of your existing car that you have added yourself. I went to Jim Norton, had a GREAT experience, did NOT p Just a word of advice. Get everything off of your existing car that you have added yourself. I went to Jim Norton, had a GREAT experience, did NOT plan on leaving with a new car, but I did. I JUST added a bike hitch to my existing 2015 Highlander and I can't get it back for my 2017 Highlander. So, before you even go to look and possibly leave with a new vehicle, take off anything you have personally added to your vehicle before you go trading it in for an upgrade. Very upset I can't retrieve the feature that I personally added. More
by jeffersont
Employees Worked With
Brian Smith, Shouen Newsome, Derrick Lawrence
August 24, 2017
I would totally recommend Jim Norton Toyota Tulsa My experience with Jim Norton Toyota Tulsa was very positive! I felt very welcomed and all around good atmosphere. My salesman was very informative, r My experience with Jim Norton Toyota Tulsa was very positive! I felt very welcomed and all around good atmosphere. My salesman was very informative, respectful, and just made my experience very smooth. More
by ksine
Employees Worked With
Kamran Karimi
July 18, 2017
Outstanding There was a prompt, courteous reception. Waiting area very nice, coffee, comfortable chairs. Service was completed within the estimated time with full There was a prompt, courteous reception. Waiting area very nice, coffee, comfortable chairs. Service was completed within the estimated time with full explanations. Overall very pleasant experience. More
by deedle0123
Employees Worked With
I honestly do not remember. But they were all nice.
July 16, 2017
Long experience with them I bought my 2008 Toyota Prius from this dealership and have been there for all maintenance. Just returned for my 140,000 mile service. My service re I bought my 2008 Toyota Prius from this dealership and have been there for all maintenance. Just returned for my 140,000 mile service. My service rep was cordial and the service was prompt. The dealership is a very comfortable place in which to wait. I have never had a problem and happily recommend both the car and the dealership. More
by Wallove
Employees Worked With
Shaun Hembree
July 10, 2017
Great customer service The staff is very well organized and I was greeted immediately. Also I appreciate the way staff members escort you to the next phase / desk of service The staff is very well organized and I was greeted immediately. Also I appreciate the way staff members escort you to the next phase / desk of service and call attention to the employee responsible for helping you. It is rare to find a business that takes the time to introduce you to each staff member no matter what car you drive on the lot!! More
by Kris10bryant
July 03, 2017
Great Dealership Very professional and courteous personnel. I love doing my car business at Jim Norton Toyota. I've bought two Camrys from them and will definitely be Very professional and courteous personnel. I love doing my car business at Jim Norton Toyota. I've bought two Camrys from them and will definitely be back. More
by Ronald Ivey
Employees Worked With
Shaun Hembree, Tyson Hoyt, Innessa Schwartz
June 25, 2017
Friendly efficient and fast service I have bought or leased four vehicles fronm this dealership and have always has excellent service from the point of sale to the scheduled services. I I have bought or leased four vehicles fronm this dealership and have always has excellent service from the point of sale to the scheduled services. I would recommend them to anyone, family or friends. More
by Ernest E. Koppe
Employees Worked With
Christian Eades, Cody Clay
June 22, 2017
Two Year Service Visit I had a very good experience. Was met promptly by a friendly young lady who showed me to my service agent. He and I discussed the work that was to be I had a very good experience. Was met promptly by a friendly young lady who showed me to my service agent. He and I discussed the work that was to be done and then I was off to the nice waiting area where I ate a couple of complementary cookies. In no time at all I received a phone call from my service agent informing me my vehicle was ready to go. Couldn't have went better. More
by Ben Wah
Employees Worked With
Other Employees :
Shaun Hembree, Cody Clay, Tyson Hoyt, Brett Fry, Innessa Schwartz, David Dumas
