"Excellent Customer Service/Satisfaction Guranteed"
- Quade Cox
Jim Norton Toyota in Tulsa will be the absolute best buying decision you’ll ever make. Almost felt like being at home and dealing with the most upfront and honest people you’ll meet. Which is definitely hard to find when going to a dealership. They listen to your needs and wants when it comes to buying the vehicle you are desiring, and will make it happen or find you an even better deal then you would’ve ever thought possible. Think twice about going to any other dealer because Norton in Tulsa will make it happen for you, give them a chance and they won’t let you down. From the excellent customer service they have all the way to their overall presentation of the facility it is absolutely stunning. I can promise you they made a customer for life out of me and will do the same for anyone that walks through their doors.
"Two Year Service Visit"
- Ben Wah
I had a very good experience. Was met promptly by a friendly young lady who showed me to my service agent. He and I discussed the work that was to be done and then I was off to the nice waiting area where I ate a couple of complementary cookies. In no time at all I received a phone call from my service agent informing me my vehicle was ready to go. Couldn't have went better.
"Great Experience with Service Department"
We liked that we were able to get an appointment a couple of hours from the time we called in to the dealership. Bryan Burdette was personable and explained the problem and solution very well. We were pleased to get a recall item done also and in a very short amount of time. This recall item was something that, according to our local dealership back home, was going to take the better part of a day and no loaner vehicle would be provided. Jim Norton Toyota saved us a day! What price can you put on that? The waiting area was comfortable and the cafe was wonderful with complimentary beverages and cookies. If you're going to encounter vehicle trouble on the road, you're in for a pleasant experience at Jim Norton Toyota! We are still pretty amazed at how well everything turned out. Thank you for taking such good care of us! It is quite apparent that customer service is a top priority at your dealership. We will spread the word!
When my car was totaled, I knew I wanted to go with another Toyota - through Bryan's recommendation, I worked with Robert on finding a new car fit. His help was invaluable and he was incredibly friendly throughout the process. He even offered to help me get to the dealership since I was without a car! Nick helped me figure out financing and was also very helpful as I navigated finances. Every step of the way, I felt very supported and comfortable. Thank you!
"Brought in my 2010 Sienna to have the JBL GPS system..."
Brought in my 2010 Sienna to have the JBL GPS system rebooted after the power supply was interupted due to a bad battery at Jim Norton Toyota. The error message on the GPS read "no disc please insert the map disc". Was told by ?Bryan at JNT that the GPS was bad and could be replaced with a refurbished unit for $3000.00 USD. It was not under warrenty because I had 50,000 miles and my warrenty was 3 years or 36000 miles. That was the only option given to me by Bryan at JNT.
I left a voicemail to the service manager at JNT pleading that he go over it again to make sure the diagnosis was correct. He didn't return my call. I picked up the car from JNT with the GPS still not working and was told by the Bryan that I should take it to Kenny's a local audio sales shop to see if they could repair it. He actually recommended a local mom and pop audio shop to repair what his service center was unable to fix.
I left in disgust and tried going about finding someone in the country that was compenent enough to properly diagnose and repair this unit. I called JBL the alleged manufacturer of this and all they would do is direct me to Toyota's 1800 number. Upon further investigation I found out that JBL only manufacters speakers and JBL subcontracts these through someone else. I still do not know who made this unit.
Upon a search of the internet I was directed to United Radio out of NY and spoke with Frank. I told him what the error message and he instructed me to put the original CD. We had an updated map cd we had purchased from JNT that was formatted to load. The GPS rebooted from the original disk and is now working properly.
Obviously Toyota Technicians need additional training on diagnosing electronics sold on toyotas vehicles sold today and the presidential service award is merely a piece of paper if the techs cannot properly diagnose the simplest of issues.
Other Employees Tagged:
Bryan Assistant Manager of Service