Jim Tidwell Ford

Dealership was fine. Not everything was done on my oil change and service. The wiper fluid was left empty. Not everything was done on my oil change and service. The wiper fluid was left empty. More

Easy to schedule appointment and dealer was timely with completing work. Did not have to sit around all day. Pleasant personnel. completing work. Did not have to sit around all day. Pleasant personnel. More

Great service by the team, Mr Josh Bass was very helpful and attentive to my problem. and attentive to my problem. More

Sandi In service was very friendly, helpful and accommodating. However, I’m disappointed with the service technician/mechanic who worked on the car. I found the oil dipstick laying horizontally on accommodating. However, I’m disappointed with the service technician/mechanic who worked on the car. I found the oil dipstick laying horizontally on top of the engine instead of the tube where it should have been inserted. It was a good thing I looked under the hood after picking up the car. I’m also disappointed with the Ford Motor Company for poor quality with their engines. My 2018 Explorer had less than 50K miles and I needed a new engine mount and timing gear cover gasket…totally unacceptable! It was a good thing I purchased the extended premium warranty package which saved me approximately 4-5K dollars. More

If I could go lower I would! ! They tried tontake advantage of my 21 year old son...luckily we got car away from them before there was a $179 charge for a diagnosis...on a RECALL! ! They tried tontake advantage of my 21 year old son...luckily we got car away from them before there was a $179 charge for a diagnosis...on a RECALL!! Promised car back same day..but 4 days later..they had not even looked at car..and said they may not get to it until next week. So forget this charge...they wanted us to keep car there for two weeks do it could stay in a "cue" They let me take my sons car without a signature or an ID...so do they really care? Hey Josh..your invoice says to call prior to survey if not giving you a five...you are the reason I went from a two to a 1...wish there was a zero...your lack of care and concern shows why your ranking is is so low!! More

Took care of my issue but Ford motor company is refusing to own up to a dangerous problem regarding suspension defects on my model. Repairs are already up to 7500 in the last 8 months. They refused to cover to own up to a dangerous problem regarding suspension defects on my model. Repairs are already up to 7500 in the last 8 months. They refused to cover any of it. After 15 years of owning fords, it’s time to hang up the hat. I’ll be moving to GMC or Chevy to see if they value their customers more. More

A very efficient dealership. The service and knowledge was excellent. The product delivered was great The service and knowledge was excellent. The product delivered was great More

I was communicated with very well. The service was great as it always is. I will be returning. The service was great as it always is. I will be returning. More

Great experience with the service department at Tidwell. They changed some tires on my Tesla. The service advisor Caleb did a great job with check in and keeping me updated throughout the repair. GM Jeremy They changed some tires on my Tesla. The service advisor Caleb did a great job with check in and keeping me updated throughout the repair. GM Jeremy Smith does a great job with the team over there. Will be back! More

Streetman went above and beyond to make sure my truck was taken care of. He provided excellent customer service and kept me informed about the progress of service. Finally, he gave me a discount that all cus taken care of. He provided excellent customer service and kept me informed about the progress of service. Finally, he gave me a discount that all customers wish to get! I recommend JimTidwell Ford Dealership to any one looking for maintainance services and sales!!! More